Hi, I’m
Stephanie Russell
Lockwood,MO
Summary
- Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
- Reliable and upbeat individual who’s successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
- Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
- Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
- Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
20
years of professional experience
Work History
Gold Mountain Communications
Telemarketing Sales Associate
05.2025 - 08.2025
Job overview
- Achieved consistently high sales targets, exceeding monthly quotas by XX%
- Utilized persuasive communication skills to effectively pitch products and services to potential customers
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained accurate records of all interactions with customers in CRM system for future reference and analysis
- Participated in ongoing training programs to enhance product knowledge and improve selling techniques
- Identified opportunities for process improvement within the telemarketing department, leading to increased efficiency
- Assisted in the development of sales presentations and materials used during calls with potential clients
- Built rapport with prospects through active listening skills, understanding their needs, and offering tailored solutions
- Consistently met or exceeded daily call volume targets while maintaining a high level of professionalism
- Demonstrated resilience when faced with objections or rejection from potential customers
- Increased conversion rates by implementing effective closing techniques during phone conversations
- Managed a pipeline of potential customers, nurturing relationships and guiding them through the sales process
- Utilized strong objection handling skills to address customer concerns and overcome barriers to sale
- Developed customized solutions based on individual customer needs, resulting in increased customer satisfaction
- Implemented effective time management strategies to maximize productivity during calling hours
- Participated in team meetings or training sessions to share best practices and learn new selling techniques
- Resolved customer complaints or issues promptly by providing appropriate solutions or escalating when necessary
- Served as a brand ambassador by representing the company's values, mission, and offerings over the phone
HANGAR CAFE
Assistant Manager
02.2020 - 11.2024
Job overview
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Casey's General Stores
Cashier/Customer Service
10.2023 - 02.2024
Job overview
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
- Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
Bass Pro Shops
Warehouse Associate
06.2023 - 09.2023
Job overview
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Maintained a clean and organized work area, promoting safety and efficiency
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
- Achieved an average picking accuracy rate of 110% over the course of 2 months
Amazon
Order Picker
06.2019 - 08.2019
Job overview
- Selected and picked orders accurately, ensuring timely processing for shipment.
- Maintained inventory accuracy through regular stock checks and updates in system.
- Collaborated with team members to streamline picking processes and reduce errors.
- Operated electric pallet jack to efficiently transport products within warehouse.
- Implemented best practices for order organization, enhancing workflow efficiency.
- Conducted quality checks on picked orders to ensure adherence to company standards.
- Assisted in maintaining cleanliness and organization of warehouse space for optimal operations.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Kum & Go
Cashier
08.2014 - 03.2015
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new staff on cash handling procedures and customer service standards.
- Collaborated with team members to enhance overall store operations and workflow efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored sales trends to inform restocking strategies and improve product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Penningtonseed
Warehouse Worker
12.2014 - 02.2015
Job overview
- Operated warehouse equipment to enhance efficiency in inventory management.
- Coordinated shipping and receiving processes to ensure timely order fulfillment.
- Conducted regular inventory audits to maintain accurate stock levels.
- Trained new team members on safety protocols and operational procedures.
- Monitored product quality during packaging to uphold company standards.
- Collaborated with team members to optimize workflow and minimize delays.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Hot Spot
Cashier
04.2013 - 10.2013
Job overview
- Processed cash and electronic payments efficiently, ensuring accurate transactions.
- Maintained inventory levels through regular stock checks, reducing shortages.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented improved checkout procedures, enhancing transaction speed and customer satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
- Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
Dollar General
Cashier
02.2012 - 05.2012
Job overview
- Implemented inventory management practices to reduce discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Summer Fresh
Deli Clerk
10.2011 - 12.2011
Job overview
- Trained new staff on food safety and customer service protocols.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated slicers, scales, and packaging equipment efficiently for deli products.
- Maintained cleanliness and organization of deli display cases to ensure product quality.
Club Rodeo
Cocktail Server
02.2010 - 08.2011
Job overview
- Delivered exceptional customer service, ensuring guest satisfaction in fast-paced environment.
- Managed beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Trained and mentored new staff on cocktail preparation and service standards.
- Coordinated with bartenders to streamline drink service, enhancing overall workflow.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills.
- Assisted in organizing promotional events, increasing visibility and engagement for the establishment.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
Chateau on the Lake
Housekeeper
03.2009 - 10.2010
Job overview
- Supervised daily cleaning operations, ensuring compliance with health and safety standards.
- Trained new staff on proper cleaning techniques and equipment usage.
- Developed efficient cleaning schedules to maximize workflow and minimize downtime.
- Implemented quality control measures to enhance overall cleanliness and guest satisfaction.
- Conducted regular inspections of facilities to identify areas for improvement.
- Fostered positive relationships with guests through attentive service and responsiveness to needs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Steak N Shake
Waitress
11.2009 - 06.2010
Job overview
- Provided exceptional customer service in fast-paced dining environment.
- Efficiently processed orders using point-of-sale (POS) system, ensuring accuracy.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained and mentored new team members on best practices and service protocols.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere.
- Resolved customer complaints effectively, improving satisfaction and loyalty rates.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Springfield Underground
Warehouse Worker
10.2007 - 02.2008
Job overview
- Implemented process improvements that reduced order processing time.
- Developed and maintained organized storage systems for increased accessibility.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
McDonald's
Cashier
09.2005 - 06.2006
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring correct balances at shift end.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Trained new staff on checkout procedures and customer service standards.
- Monitored inventory levels, restocking items as needed to ensure availability.
- Implemented improvements in checkout processes to reduce wait times for customers.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with team members to create a positive store atmosphere through effective communication.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Hillcrest High SchoolSpringfield, MO
High School Diploma
05.2007
Skills
- Closing sales
- Communication skills
- Organizational skills
- English
- Sales
- Customer service
- Inside sales
- Microsoft Office
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- Conflict resolution
- Customer needs assessment
- POS system operation
- Sales strategies
- Complex Problem-solving
- Meeting deadlines
- Upselling
- Professional demeanor
- Guest relations
- Policy and procedure adherence
- Fraud detection
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Calm demeanor
- Service oriented
- Superb time management
- Hospitality and accommodation
- Energetic self-starter
- Exchange coordination
- Positive and professional
- Prospecting and telemarketing
Timeline
Telemarketing Sales Associate
Gold Mountain Communications
05.2025 - 08.2025
Cashier/Customer Service
Casey's General Stores
10.2023 - 02.2024
Warehouse Associate
Bass Pro Shops
06.2023 - 09.2023
Assistant Manager
HANGAR CAFE
02.2020 - 11.2024
Order Picker
Amazon
06.2019 - 08.2019
Warehouse Worker
Penningtonseed
12.2014 - 02.2015
Cashier
Kum & Go
08.2014 - 03.2015
Cashier
Hot Spot
04.2013 - 10.2013
Cashier
Dollar General
02.2012 - 05.2012
Deli Clerk
Summer Fresh
10.2011 - 12.2011
Cocktail Server
Club Rodeo
02.2010 - 08.2011
Waitress
Steak N Shake
11.2009 - 06.2010
Housekeeper
Chateau on the Lake
03.2009 - 10.2010
Warehouse Worker
Springfield Underground
10.2007 - 02.2008
Cashier
McDonald's
09.2005 - 06.2006
Hillcrest High School
High School Diploma