Stephanie Saint-sauveur
Boca Raton,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
New Health Chiropractic & Wellness Center
West Palm Beach, FL
01.2023 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted development and implementation of new administrative procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Executed record filing system to improve document organization and management.
Customer Service Specialist
First Data/Fiserv
Coral Springs, FL
10.2016 - 12.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- For the Last 2 years of employment, we worked remotely
Techinical Support Agent
Teleperformance
Boca Raton, FL
10.2012 - 10.2016
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Physical Therapy Assistance And Criminal Justice
Broward College
Coconut Creek, FLHigh School Diploma -
West Boca Raton Community High School Adult Education Center
Boca Raton, FL05.2010
Skills
- Labor Relations
- Mail Management
- Workers' Compensation Knowledge
- Back Office Operations
- Document Retrieval
- Excel Spreadsheets
- Customer Service
- Insurance Eligibility Verifications
- Employee Timesheet Processing
- Typing Proficiency
- Office Equipment Maintenance
- Prioritizing Patients
- Calendar Management
Timeline
Administrative Assistant
New Health Chiropractic & Wellness Center
01.2023 - Current
Customer Service Specialist
First Data/Fiserv
10.2016 - 12.2021
Techinical Support Agent
Teleperformance
10.2012 - 10.2016
No Degree - Physical Therapy Assistance And Criminal Justice
Broward College
High School Diploma -
West Boca Raton Community High School Adult Education Center