Stephanie Santana
Chicago,IL
Summary
Personable Medical Assistant bringing six years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Medical Assistant
PrimeCare Community Health
Chicago, IL
08.2020 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant
WELFARE SOCIETY OF CHICAGO
Chicago, IL
08.2017 - 05.2019
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Education
Certificate - Medical Assistant
Lincoln College of Technology - Melrose Park
Melrose Park, IL06.2017
High School Diploma -
Steinmetz Academic Centre High School
Chicago, IL01.2014
Skills
- Athenahealth
- Centricity
- Receptionist
- Pediatrics Experience
- Venipuncture and Phlebotomy
- Advanced Anatomy Knowledge
- HIPAA Compliance
- Medical Billing
- Proper Sterilization Techniques
- Inventory and Supply Management
- Multi-line Telephone System Operation
- Medication Administration
- Clear Communication
- Cleaning and Sanitizing
- Coordinating Drug Refills
- Procedure Assistance
- Operating EKG Equipment
- Check-In and Check-Out Procedures
- Examination Preparation
- Critical Thinking
- Social Perceptiveness
- Time Management
- Treatment Room Preparation
- Updating Medical Records
- Multitasking and Prioritization
- Cleaning and Organizing
- Documentation Procedures Expert
- Appointment Scheduling
Languages
Timeline
Medical Assistant
PrimeCare Community Health
08.2020 - Current
Medical Assistant
WELFARE SOCIETY OF CHICAGO
08.2017 - 05.2019
Certificate - Medical Assistant
Lincoln College of Technology - Melrose Park
High School Diploma -
Steinmetz Academic Centre High School