Stephanie Saunders
Roanoke,VA
Summary
Proven leader in hospitality, adept in staff management and boosting sales, notably at Blue 5. Excels in customer service and liquor knowledge, enhancing guest satisfaction and loyalty. Expertise in efficient inventory management and team collaboration led to significant service improvements. Showcases an engaging personality and professional appearance, driving success in high-volume environments.
Overview
16
16
years of professional experience
Work History
Batrtender
Cast Plates and Pints
Roanoke, VA
02.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Lead Private Even Bartender / Manager
Blue 5
Roanoke Va
07.2008 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA05.2005
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Engaging personality
- Team player attitude
- Clear and effective communication
- Hospitality service expertise
- Professional Appearance
- Staff Management
- Engaging Customers
Timeline
Batrtender
Cast Plates and Pints
02.2021 - Current
Lead Private Even Bartender / Manager
Blue 5
07.2008 - 03.2020
High School Diploma -
Patrick Henry High School