Stephanie Saurey
Wellsville,UT
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Wi-Fiber
Logan, UT
12.2024 - Current
- Managed company truck and employee health insurance processes, improving administrative efficiency by 38%.
- Led training meetings for new Customer Service teams, resulting in a 31% decrease in onboarding time.
- Developed troubleshooting training materials that enhanced team performance and customer satisfaction levels by 16%.
Global Communications Manager
Wayfair.com
Ogden, UT
08.2018 - 03.2024
- Developed and implemented communication strategies to enhance brand visibility and engagement.
- Led cross-functional teams to execute integrated marketing campaigns aligned with company objectives.
- Streamlined internal communication processes, improving information flow across departments and overall read rates by 17%.
Transitional Team
Wayfair.com
Bangor ME
07.2016 - 10.2016
- Successfully launched a new contact center in Bangor, ME, and Big Flats NY, which improved customer experience metrics by 20% through effective training and integration of new hires.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Wayfair.com
Ogden UT
03.2015 - 07.2016
- Managed customer inquiries and package tracking, achieving a 98% customer satisfaction rate over two years.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Trained new representatives on best practices and operational procedures to enhance team performance.
Supervisor
Black Turtle Services Inc.
Layton, UT
09.2014 - 02.2015
- Led a team of 17, implementing process improvements that increased Quality Assurance and compliance by 12% while maintaining high employee morale.
Customer Service Representative
Black Turtle Services
Layton UT
09.2013 - 09.2014
- Assisted consumers with applications and inquiries, achieving a 97% resolution rate on first contact.
Skills
- Insurance and Tax Filing
- Employee Training and Development
- Process Improvement
- Team Collaboration
- Real-Time Feedback Mechanisms
- Business Administration
- Data entry
- Computer skills
- Office administration
Accomplishments
- Wi-Fiber: Developed training materials that led to a 40% reduction in customer service resolution time, enhancing overall client satisfaction.
- Wayfair 2021: Recognized as "Support Partner of the Year"
- Wayfair 2016: Awarded "Go-To Person of the Year"
Timeline
Administrative Assistant
Wi-Fiber
12.2024 - Current
Global Communications Manager
Wayfair.com
08.2018 - 03.2024
Transitional Team
Wayfair.com
07.2016 - 10.2016
Customer Service Representative
Wayfair.com
03.2015 - 07.2016
Supervisor
Black Turtle Services Inc.
09.2014 - 02.2015
Customer Service Representative
Black Turtle Services
09.2013 - 09.2014