Stephanie Schlager
Scottsbluff,NE
Summary
Proven leader in patient care and team management, with a track record of enhancing operational efficiency at Regional West Medical Center. Skilled in HIPAA compliance and customer service, adept at fostering team collaboration and leadership. Demonstrated ability to improve patient satisfaction and privacy protection, with a focus on achieving superior results through strategic planning and policy enforcement.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Regional West Medical Center
11.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Co-Owner/Operator
J & S Lawn Care
03.2011 - Current
- Use lawn mower, sod cutters, and other tools to trim grass and edge lawn areas
- Install, repair sprinkler systems
- Meet with potential clients to assess lawns and identify areas of improvement
- Drive work vehicles to/from job sites and supplier locations
- Add job details, review daily tasks, and communicate with customers using lawn care business social media app
- Take care of billing 90+ clients monthly for the services provided
- Clear snow and ice from sidewalks, paths, and driveways in winter.
- Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
Mortgage Loan Processor
Platte Valley Bank
05.2020 - 11.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing 30-day timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Security Officer Supervisor
1st Class Security
07.2010 - 05.2020
- Supervised team of 5 security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining focus on safety and security.
Education
High School Diploma -
Scottsbluff Senior High School
Scottsbluff, NE05.1998
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Staff Management
- Operations Management
- Driven and Determined
- Team Collaboration and Leadership
- Relationship Building
- Work Planning and Prioritization
- Policy Enforcement
- Emergency Management
Timeline
Patient Access Representative
Regional West Medical Center
11.2023 - Current
Mortgage Loan Processor
Platte Valley Bank
05.2020 - 11.2023
Co-Owner/Operator
J & S Lawn Care
03.2011 - Current
Security Officer Supervisor
1st Class Security
07.2010 - 05.2020
High School Diploma -
Scottsbluff Senior High School
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