Stephanie Scott
Tolleson,AZ
Summary
Computer Lab Assistant with proficiency in database analysis, troubleshooting, and hardware and software upgrades. Tech-savvy, reliable, and responsible with a commitment to maintaining all lab computers and keeping the computer lab clean and safe. Over 6 years of experience serving as a computer lab assistant.
Overview
10
10
years of professional experience
Work History
Computer Lab Assistant
Phoenix Union High School District
08.2016 - 09.2022
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Monitored systems in operation and quickly troubleshot errors.
- Reduced downtime during peak hours by promptly addressing technical issues and escalating complex problems when necessary.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Provided support during special events requiring computer lab usage, ensuring seamless setup and operation throughout the event duration.
- Tested new software and hardware prior to deployment.
- Advised users on best practices for data storage and retrieval to prevent loss or corruption of important files.
- Consistently met deadlines for projects involving hardware installation and software deployment in the lab environment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Provided instruction to all lab users on proper use of all equipment.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Configured and tested new software and hardware.
- Supported all computer lab operations.
Customer Service Representative
Washington Federal Bank
09.2014 - 08.2016
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
GC Services
04.2012 - 05.2014
- Developed and updated databases to handle customer data.
- Created and maintained detailed database to develop promotional sales.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix, AZ04.2024
High School Diploma -
J M Hanks High School
El Paso, TX05.2011
Skills
- Highly Professional
- Report Preparation
- Technical Troubleshooting
- Help Desk Experience
- Attention to Detail
- Troubleshooting Network Issues
- Problem-Solving
- Organizational Skills
- Customer Communication and Empathy
- Customer Service
- Computer Troubleshooting
Timeline
Computer Lab Assistant
Phoenix Union High School District
08.2016 - 09.2022
Customer Service Representative
Washington Federal Bank
09.2014 - 08.2016
Customer Service Representative
GC Services
04.2012 - 05.2014
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
J M Hanks High School
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