Stephanie Segura
Pacoima,CA
Summary
Positive, upbeat customer service / office administrator brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Copart
04.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answering outbound/inbound calls, emailing adjusters, setting appointments.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Resolved customer complaints with empathy, resulting in increased loyalty, taking payments.
- Processing titles for donated vehicles, filling and scanning documents.
Customer Service Associate
EDN Aviation
04.2022 - 01.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Organized client contracts, records and reports to strengthen traceability.
- · Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Filling clerk, Answering Phone. Transferring calls, taking down massages, scanning and faxing, data entry. Stock check. Replying to emails.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Multi-tasking,
- Organization skills.
- Collect payments from venders, Creating quotes, closing invoice.
- Maintain clean and orderly office areas and complete other general cleaning duties.
- Received and input payments in compliance with internal financial procedures.
- Facilitated payments of invoice due by sending bill reminders.
Customer Service Associate
Forgiato
01.2022 - 03.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Followed policies and procedures to meet or exceed established performance requirements.
- Consulted with customers regarding needs and addressed concerns.
Office Administrator
MTD vanities
04.2019 - 03.2021
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Automated office operations by managing client correspondence and data communications.
- Coordinated onsite training events with outside vendors and online webinars.
- Filtered emails based on importance and escalated issues to leadership.
- Created memos, letters and other documents, fostering internal and external communication.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored office inventory to maintain supply levels.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed invoices for accuracy to identify cost savings.
- Reviewed files and records to obtain information and respond to requests.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Quoted and prepared proposals for business services.
Education
GED
Burbank Adult School
Burbank, CA06.2012
Skills
- Inbound and Outbound Calling
- Customer Support
- MS Office proficiency
- Project management
- Problem Resolution
- Bilingual Spanish and English
- High-energy attitude
- Data evaluation
- Credit card payment processing
- Shipping and receiving understanding
- 50 wpm
- Microsoft excel
- Data Entry Software
- Microsoft Windows/ word excel
- Quickbooks
Timeline
Customer Service Representative
Copart
04.2023 - 03.2025
Customer Service Associate
EDN Aviation
04.2022 - 01.2023
Customer Service Associate
Forgiato
01.2022 - 03.2022
Office Administrator
MTD vanities
04.2019 - 03.2021
GED
Burbank Adult School
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