Stephanie Serrano
Roselle,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accomplished Sales Representative offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Broker
Bridge Financial & Investments
Bridgewater , NJ
2022.06 - Current
- Evaluating credit worthiness by processing loan applications and documentation within specified limits
- Interviewing applicants to determine financial eligibility and feasibility of granting loans
- Determining all applicable ratios and metrics and set up debt payment plans
- Cold calling 150-280 calls a day High Volume
- Assess customer needs, explore all options and introduce different types of loans
- Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan
- Remains aware of loan application deadlines and informs customers about them
Sales Ecommerce Specialist
Altice
Piscataway , NJ
2021.06 - 2023.01
- Provide high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push all Altice products and services
- Meet Altice technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of all products and service, and promotions specifics for each region
- Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously
- Respond appropriately and professionally to questions from pending and current customers regarding sales related issues
- Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections
- Maintain an advanced and current knowledge base of Altice products
- Top women sales Performer.
Sales Representative
Altice
Piscataway , NJ
2018.02 - 2022.01
- Assist an average of 20-60 customers per day in selecting packages that provide the best benefit for customers
- Maintain thorough, up-to-date knowledge of all products, pricing and local competition
- Answer inbound customer/client requests or inquiries concerning services by upselling products and suggesting higher packages
- Adhere to quality standards, meeting sales and performance goals set by management
- Timely and efficient responses to inbound calls
- Use knowledge to influence, teach and motivate others toward accomplishing a common goal
- Multi-tasking skills needed to stay focused and complete jobs in a timely manner
- Capable of working independently or with a group of coworkers
- Top women sales Performer.
Substitute Teacher
Elizabeth High School
Elizabeth
2017.04 - 2018.01
- Promoted learning by maintaining classroom management and discipline
- Instructed, tutored, and mentored individual students
- Communicated with parents regarding student activities
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
- Planned, implemented, monitored and assessed classroom instructional program
- Encouraged learning through diverse strategies
- Completed documentation of attendance, grades, and other required details.
Education
Art Education K-12 -
Kean University
Union, NJHigh School Diploma -
Elizabeth High School
Skills
- Group instruction
- Creative problem solving
- Organizational abilities
- Team Player
- Verbal and written communication
- Conflict resolution
- Product Knowledge
- Reporting
- Self-motivated
Languages
Spanish
Full Professional
Certification
- substitute Teacher licensing
Accomplishments
- Presidents Club 2019, 2020, 2022
References
References available upon request.
Timeline
Broker
Bridge Financial & Investments
2022.06 - Current
Sales Ecommerce Specialist
Altice
2021.06 - 2023.01
Sales Representative
Altice
2018.02 - 2022.01
Substitute Teacher
Elizabeth High School
2017.04 - 2018.01
Art Education K-12 -
Kean University
High School Diploma -
Elizabeth High School
- substitute Teacher licensing
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