Stephanie Serrano
Medford
Summary
Bilingual medical assistant skilled in patient scheduling, HIPAA compliance, and customer service. Committed to enhancing patient education and contributing to positive health outcomes.
Overview
2027
2027
years of professional experience
Work History
Medical Assistant
Brian Kreul MD
Medford, OR
01.2022 - Current
- Assisted in patient examinations by preparing examination rooms and ensuring necessary equipment is available.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Performed routine laboratory tests and accurately processed specimens for analysis.
- Educated patients on treatment plans, medications, and post-visit care instructions.
- Maintained electronic health records by entering accurate patient information and updating medical histories.
- Collaborated with healthcare team to streamline processes and enhance patient care quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Ophthalmic Medical Technician
Cataract And Laser Institute
Medford, OR
2018 - 01.2022
- Conducted comprehensive patient assessments and vision screenings to support ophthalmologists.
- Assisted in the preparation and maintenance of examination rooms and equipment for procedures.
- Educated patients on pre- and post-operative care, enhancing overall patient experience.
- Documented patient histories and examination results accurately in electronic health records.
- Performed diagnostic tests using advanced ophthalmic technologies, maintaining high accuracy standards.
Receptionist
Surgery Center Of Southern Oregon
Medford, OR
2016 - 2018
- Greeted patients and visitors, ensuring a welcoming and professional atmosphere.
- Managed appointment scheduling, optimizing clinic workflow and patient flow.
- Assisted with patient intake processes, accurately collecting medical history and insurance information.
- Maintained organized front desk operations, including filing and document management.
Education
High School Diploma -
Phoenix High School
Phoenix, ORSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Spanish language translator
Timeline
Medical Assistant
Brian Kreul MD
01.2022 - Current
Ophthalmic Medical Technician
Cataract And Laser Institute
2018 - 01.2022
Receptionist
Surgery Center Of Southern Oregon
2016 - 2018
High School Diploma -
Phoenix High School