Stephanie Sheffield
Memphis,TN
Overview
2
2
years of professional experience
Work History
Receiptionist
O's Realty, Inc.
Memphis, TN
10.2019 - 12.2020
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Updated customer records and maintained accurate client information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Compiled information from files and research to satisfy information requests.
Bartender
Wyndyke Country Club
Memphis, TN
03.2019 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
GED -
Hinds Community College
Raymond, MS05.2005
Skills
- Aloha POS
- Knowledge of Craft and Microbrews
- Safe Food Handling Procedures
- Microbrew Beers
- Serving and Bussing
- Suggestive Selling
- Teamwork and Professionalism
- Credit and Cash Transactions
- Group Reservations Management
- Private Events and Catering
- Cocktail Service
- High-Volume Environments
- Handling Difficult Customers
- Liquor, Beer and Wine Knowledge
- Maintaining a Clean Bar
- Reconciling Cash Drawers
- Banquet Events
- Engaging Customers
- Extensive Beer Knowledge
- Age Identification and Compliance
- Prepare Cocktails
- Attending Multiple Customers
- Liquor Law Compliance
- Making Change
- Anticipating Guest Needs
- Cash Register Operation
- Glassware Polishing
- Name of System] POS
- Health Code Compliance
- Ability to Lift 30 Pounds
- Clear and Effective Communication
- Wine and Beer Recommendations
Timeline
Receiptionist
O's Realty, Inc.
10.2019 - 12.2020
Bartender
Wyndyke Country Club
03.2019 - 07.2019
GED -
Hinds Community College