Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Sheffield

Memphis,TN

Overview

2
2
years of professional experience

Work History

Receiptionist

O's Realty, Inc.
10.2019 - 12.2020
  • Handled payments and processed credit card transactions.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Updated customer records and maintained accurate client information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Scheduled office meetings and client appointments for staff teams.
  • Compiled information from files and research to satisfy information requests.

Bartender

Wyndyke Country Club
03.2019 - 07.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

GED -

Hinds Community College
Raymond, MS
05.2005

Skills

  • Aloha POS
  • Knowledge of Craft and Microbrews
  • Safe Food Handling Procedures
  • Microbrew Beers
  • Serving and Bussing
  • Suggestive Selling
  • Teamwork and Professionalism
  • Credit and Cash Transactions
  • Group Reservations Management
  • Private Events and Catering
  • Cocktail Service
  • High-Volume Environments
  • Handling Difficult Customers
  • Liquor, Beer and Wine Knowledge
  • Maintaining a Clean Bar
  • Reconciling Cash Drawers
  • Banquet Events
  • Engaging Customers
  • Extensive Beer Knowledge
  • Age Identification and Compliance
  • Prepare Cocktails
  • Attending Multiple Customers
  • Liquor Law Compliance
  • Making Change
  • Anticipating Guest Needs
  • Cash Register Operation
  • Glassware Polishing
  • Name of System] POS
  • Health Code Compliance
  • Ability to Lift 30 Pounds
  • Clear and Effective Communication
  • Wine and Beer Recommendations

Timeline

Receiptionist

O's Realty, Inc.
10.2019 - 12.2020

Bartender

Wyndyke Country Club
03.2019 - 07.2019

GED -

Hinds Community College

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Stephanie Sheffield