Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Shivers

Lebanon,Oregon

Summary

At Panera Bread, I excelled as a Team Manager, where my adept performance coaching and workforce planning significantly enhanced team efficiency and customer satisfaction. My expertise in food cost management and my ability to foster a motivated, high-performing team underscore my results-driven approach, achieving notable improvements in service quality and operational effectiveness. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering two years of extensive leadership experience in food cost. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

2
2
years of professional experience

Work History

Team Manager

Panera Bread
Albany, OR
05.2022 - 08.2024
  • Led employee relations through effective communication, coaching, training, and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Food Cost Specialist
  • Did inventory counts every Tuesday
  • Place truck orders three times a week
  • Factuality Specialist
  • Placed orders for when we needed to order items from Staples

Education

Diploma - General

Rolla Sr. High School
Rolla, MO
05.1999

Skills

  • Performance Coaching
  • Workforce Planning
  • Multitasking
  • Staff Training
  • Food Cost Specialist
  • Factuality Specialist
  • Channel Specialist

Accomplishments

  • Achieved Food Cost Specialist by completing Task with accuracy and efficiency.

Timeline

Team Manager

Panera Bread
05.2022 - 08.2024

Diploma - General

Rolla Sr. High School
Stephanie Shivers