Stephanie Shreck
Richmond, VA,VA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
21
21
years of professional experience
Work History
Server
Mission BBQ
Richmond, VA
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server Trainer
Outback Steakhouse
Chesapeake, VA
04.2020 - 08.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Server Trainer
Texas Roadhouse
Suffolk, VA
08.2015 - 04.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
General Manager
Mulligans Sports Bar And Grille
Farmville, VA
02.2003 - 09.2012
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed scheduling for employees
Education
Diploma - General
Orange High School
Hillsborough, NC06.1999
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Mission BBQ
12.2023 - Current
Server Trainer
Outback Steakhouse
04.2020 - 08.2023
Server Trainer
Texas Roadhouse
08.2015 - 04.2020
General Manager
Mulligans Sports Bar And Grille
02.2003 - 09.2012
Diploma - General
Orange High School