Stephanie Sirois
East Hartford,CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Carefree Home Pros
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Baker
Whole Foods Market Inc
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Education
Accounting Clerk Certification - Accounting
Red Rocks Community College
Denver, CO05.2005
Skills
- Online Systems
- Calm and Professional Under Pressure
- Microsoft Office
- Sales and Upselling
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Understanding Customer Needs
- Problem-Solving Skills
- Quality Assurance
- Maintaining Clean Work Areas
Timeline
Call Center Agent
Carefree Home Pros
01.2023 - Current
Baker
Whole Foods Market Inc
Accounting Clerk Certification - Accounting
Red Rocks Community College