Stephanie Smith
Radcliff ,KY
Summary
Compassionate Mental Health Technician at Lincoln Trail Behavioral Health System, skilled in de-escalation techniques and behavior observation. Successfully promoted patient well-being through effective crisis intervention and empathetic support, enhancing treatment outcomes. Proven ability to collaborate with multidisciplinary teams, ensuring a safe and therapeutic environment for all patients.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
Lincoln Trail Behavioral Health System
Radcliff, KY
09.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Managed crisis situations effectively, ensuring safety of all involved.
Morning Stocker
Menards
Elizabethtown, KY
03.2021 - 09.2024
- Utilized equipment such as pallet jacks and hand trucks safely, minimizing potential hazards within the workplace.
- Assisted with special projects such as store resets or seasonal displays, ensuring timely completion and adherence to company standards.
- Reduced customer wait times by promptly responding to inquiries and providing accurate product information.
- Fostered positive relationships with store associates, contributing to a cohesive and supportive work environment.
- Enhanced customer satisfaction rates with well-stocked shelves, enabling easier access to desired products for patrons.
- Increased overall store efficiency by quickly identifying and resolving any issues related to misplaced items or damaged products.
- Demonstrated flexibility in adapting to changing workloads, effectively prioritizing tasks and adjusting as necessary to meet store needs.
- Followed orders precisely for correct items, sizes and quantities.
Security Guard
Andy Fran
Shepherdsville, KY
02.2020 - 03.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Education
Master Of Science - Management
Colorado Technical University
Colorado Springs, CO07.2025
Bachelor Of Science - Psychology
Colorado Technical University
Colorado Springs, CO03.2024
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Empathy development
- Problem-solving
- Active listening
- Multicultural competence
Timeline
Mental Health Technician
Lincoln Trail Behavioral Health System
09.2024 - Current
Morning Stocker
Menards
03.2021 - 09.2024
Security Guard
Andy Fran
02.2020 - 03.2021
Master Of Science - Management
Colorado Technical University
Bachelor Of Science - Psychology
Colorado Technical University