Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE STANCIL

Richmond

Summary

Aspiring funeral director and embalmer with the desire to build and maintain a solid foundation in funeral directing and embalming practices, currently completing studies at the Dallas Institute of Funeral Service. Possesses a goal-oriented mindset and a natural curiosity, enabling effective management of customer relations with professionalism, efficiency, and respect. Demonstrates exceptional multitasking abilities in fast-paced environments while maintaining a client-centered approach to ensure smooth operations and timely outcomes. Recognized for reliability, flexibility, and empathy, committed to providing compassionate care during difficult times and eager to contribute to a reputable team within the funeral service industry.

Overview

5
5
years of professional experience

Work History

Amazon Flex Driver

Amazon
06.2022 - 07.2024
  • Planned and adjusted routes based on traffic and weather conditions, following all road laws to ensure packages were delivered in pristine condition.
  • Coordinated efficient package loading and unloading.
  • Delivered up to 45 packages every 3 hour shift.

Customer Service Representative

Teleperformance USA
06.2021 - 07.2023
  • Met monthly survey metrics, scoring 97% or above for 3 months in a row, top 3 of my team for 4 months in a row.
  • Achieved the sales targets within the scheduled time frame by brokering 50+ tele-sales.
  • Reduced customers' wait time through the engagement and resolution of 75 calls per day.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Front of House Team Member

Rookies Cookies
07.2020 - 12.2020
  • Increased engagement and growth of company's audience by announcing promotional events or sales through social media platforms such as Instagram.
  • Assisted with the baking, packing, and delivery of 15-20 catering orders weekly.
  • Kept the register accurate through correct billing, payment processing, and cash management practices.

Assistant Teacher

Prince Circle of Legends Academy
02.2019 - 10.2020
  • Oversaw 15+ students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
  • Researched and designed lesson plans for students in K-2, K-3, ninth grade, and tenth grade.
  • Maintained a clean and sanitized classroom for the health and safety of all students and staff.
  • Coordinated with parents, staff, students and other professionals to create appropriate plans in the best interest of improving students grades.

Education

Associate of Applied Science - Funeral Service and Embalming

Dallas Institute of Funeral
Dallas, TX
09-2025

High School Diploma -

Foster High School
06.2018

Skills

  • Workflow Management
  • Resilient Performance During Challenges
  • Thorough Review Skills
  • Strategic Task Management
  • Conflict Resolution Strategies
  • Effective Communication Skills
  • Efficient Route Planning
  • Experienced with Digital Solutions

Timeline

Amazon Flex Driver

Amazon
06.2022 - 07.2024

Customer Service Representative

Teleperformance USA
06.2021 - 07.2023

Front of House Team Member

Rookies Cookies
07.2020 - 12.2020

Assistant Teacher

Prince Circle of Legends Academy
02.2019 - 10.2020

High School Diploma -

Foster High School

Associate of Applied Science - Funeral Service and Embalming

Dallas Institute of Funeral