Christa Hess
Hanover,VA
Summary
Compassionate and detail-oriented administrative professional with more than 20 years of experience coordinating schedules, maintaining confidential records, supporting executive operations, and providing exceptional customer service. Currently pursuing a bachelor’s degree in Diagnostic Medical Sonography with knowledge of medical terminology, healthcare operations, and patient confidentiality. Proven ability to coordinate multiple priorities, communicate effectively with diverse individuals, and maintain accurate documentation in fast-paced environments.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Lead Driver Assistant
Hanover County Public Schools
Ashland, VA
02.2024 - Current
- Safeguard confidential employee and student records while ensuring accuracy, privacy, and compliance with district policies.
- Train and mentor newly hired school bus drivers, promoting safety standards, operational consistency, and successful onboarding.
- Streamline office operations between Lead Drivers and Bus Drivers, to improve daily workflow and communication.
- Serve as a liaison between transportation staff and school administration.
- Provide daily administrative support to Lead Driver Specialists, helping ensure efficient transportation operations.
School Bus Driver
Hanover County Public Schools
Ashland, VA
02.2021 - Current
- Safely transport students while maintaining an excellent safety record.
- CDL class B with Endorsements.
- Conduct daily pre-trip and post-trip inspections.
- Ensure compliance with state and school transportation regulations.
- Communicate effectively with parents, school staff, and transportation personnel.
Part Owner/Corporate Secretary/Office Manager
W T Jones and Sons Inc
Ruther Glen, VA
01.2016 - 03.2026
- Managed daily office operations while maintaining an organized, efficient workplace.
- Managed inventory levels and coordinated purchasing to ensure continuous availability of office and operational supplies.
- Assisted with coordinating daily schedules and operational workflow.
- Communicated schedule updates and operational changes with staff.
- Maintained accurate documentation supporting daily operations.
- Organized confidential records and maintained accurate documentation.
- Coordinated vendors, deliveries, and facility needs.
- Assisted leadership with administrative and operational planning.
- Developed and implemented office procedures that improved workflow efficiency.
- Supervised administrative staff and provided ongoing training.
Direct Assistant to the CEO/Accounting/Inventory
W T Jones and Sons Inc
Ruther Glen, VA
01.2000 - 03.2026
- Assisted executive leadership with administrative and operational support.
- Provided exceptional customer service through in-person and telephone communications.
- Managed accounts payable, accounts receivable, payroll processing for 50+ employees, bank reconciliations, and daily financial transactions.
- Maintained accurate financial records while handling confidential employee and business information and meeting all reporting deadlines.
- Assisted with budget preparation, expense tracking, and financial reporting.
- Used Microsoft Excel to prepare spreadsheets, reconcile financial records, and organize data.
- Prepared financial reports and maintained accurate accounting documentation for management review.
- Reviewed invoices and maintained documentation for payment processing.
- Provided additional accounting and clerical support to the accounting department as needed.
- Developed familiarity with Microsoft Office and QuickBooks.
Travel Agent
Adventures Unlimited
Ashland, VA
01.1998 - 01.2000
- Communicated with clients via email and phone, and researched and booked all travel components (air, car, hotel, and specific requests) to best meet a client’s travel objectives.
- Provided assistance with upgrades, transfers, schedule changes and cancellations.
- Developed long standing relationships with clients ensuring referral and repeat business.
- Made appropriate recommendations to ensure the trip experience is tailored to the members’ expectations.
Education
Bachelor - Diagnostic Medical Sonographer
John Patrick University
05.2028
Associate - Respiratory Therapy
J Sargeant Reynolds Community College
05.2011
Travel Agent -
Lucas School of Travel
06.1998
Diploma -
Patrick Henry High School
06.1996
Skills
- Administrative
- Records Management
- Appointment Coordination
- Scheduling
- Data Entry
- Microsoft Office Suite (Word, Excel, Outlook)
- Confidential Information Management
- Documentation & Filing
- Professional
- Customer Service
- Team Collaboration
- Strong Communication Skills
- Attention to Detail
- Time Management
- Problem Solving
- Employee Training
- Adaptability
- Healthcare Knowledge
- Medical Terminology
- Clinical Rotation Experience
- Infection Prevention Practices
- HIPAA awareness & Patient Confidentiality
Certification
- CPR: BLS certified, 03/28
- Notary
Accomplishments
- 4-year award for safety
- Coordinated schedules for 50+ drivers
- Processed payroll for 50+ employees
Timeline
Lead Driver Assistant
Hanover County Public Schools
02.2024 - Current
School Bus Driver
Hanover County Public Schools
02.2021 - Current
Part Owner/Corporate Secretary/Office Manager
W T Jones and Sons Inc
01.2016 - 03.2026
Direct Assistant to the CEO/Accounting/Inventory
W T Jones and Sons Inc
01.2000 - 03.2026
Travel Agent
Adventures Unlimited
01.1998 - 01.2000
Diploma -
Patrick Henry High School
Travel Agent -
Lucas School of Travel
Associate - Respiratory Therapy
J Sargeant Reynolds Community College
Bachelor - Diagnostic Medical Sonographer
John Patrick University