Stephanie Stanton
Customer Service/Sales Manager
Tulsa,OK
Summary
Dynamic leader with proven expertise in employee schedule management and team leadership, honed at Airgas. Excelled in enhancing customer service performance, achieving significant improvements in satisfaction ratings. Skilled in complaint resolution and staff supervision, I drive policy enforcement and decision-making to elevate team performance and efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Airgas
Tulsa, OK
07.2021 - 11.2024
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Resolved customer complaints or answered customers' questions.
- Monitored phone calls to promote better service and provide feedback.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Office Manager/Inside Sales Representative
Advanced Technical Services
Tulsa, OK
04.2017 - 05.2021
- Maintained confidential records relating to personnel matters.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Shift Manager/Key Holder
Gordmans
Tulsa, OK
06.2011 - 03.2015
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2032
Marketing Management
Tulsa Community College
Tulsa, OKBusiness Administration And Management
Muscogee Creek Nation University
Okmulgee, OKSkills
- Employee schedule management
- Complaint resolution
- Policy enforcement
- Staff assignments and supervision
- Team leadership
- Decision-making
Timeline
Customer Service Supervisor
Airgas
07.2021 - 11.2024
Office Manager/Inside Sales Representative
Advanced Technical Services
04.2017 - 05.2021
Shift Manager/Key Holder
Gordmans
06.2011 - 03.2015
High School Diploma -
Broken Arrow High School
Marketing Management
Tulsa Community College
Business Administration And Management
Muscogee Creek Nation University
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