Stephanie Stephens
Pensacola
Summary
Dedicated A/R Specialist known for exceptional attention to detail and customer service. Demonstrated ability to streamline workflows and foster teamwork, contributing to improved accuracy and efficiency in claims processing.
Overview
10
10
years of professional experience
Work History
SR A/R Specialist
Optum Healthcare/Change Healthcare\Med 3000
03.2016 - Current
- Reviewed and resolved discrepancies in claims data, enhancing overall accuracy and efficiency.
- Collaborated with cross-functional teams to implement process improvements, reducing turnaround times for claim processing.
- Trained new staff on operational procedures and best practices, fostering a culture of continuous improvement.
- Led initiatives to streamline processing workflows, resulting in increased productivity across the department.
- Monitored key performance indicators to identify trends and recommend strategic adjustments for enhanced outcomes.
- Developed training materials to elevate team knowledge on changes impacting claim processing.
- Responded to customer inquiries and requests related to insurance claims processing.
- Took ownership of special projects, coordinating resources and timelines to ensure successful completion within specified parameters.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
Education
Phlebotomy - Medical
Pensacola Junior College
Pensacola, FL2003
Skills
- Standard operating procedures
- Document review
- Workflow optimization
- Report generation
- Customer service
- Microsoft Excel
- Information verification
- Production
- Verifying data accuracy
- Teamwork
- Fast learner
- Attention to detail
- Multitasking Abilities
- Reliability
Languages
English
Timeline
SR A/R Specialist
Optum Healthcare/Change Healthcare\Med 3000
03.2016 - Current
Phlebotomy - Medical
Pensacola Junior College