Stephanie Stephenson
Plano,TX
Summary
Experienced server with 14 years in the hospitality industry. Dedicated to providing exceptional guest experiences and well-versed in customer service. Passionate about fostering a positive and energetic work environment. Consistently meets guest expectations and creates memorable dining experiences that encourage repeat visits.
Overview
11
11
years of professional experience
Work History
Waitress
Deca Bol
Vail, CO
11.2021 - 09.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Harvest at the Sonnenalp Club
Edwards, Co
05.2018 - 10.2023
- Operated POS terminals to input guest’s orders and handle cash and credit card transactions
- Helped answer questions about menu and made recommendations upon request
- Trained all new servers on the floor and led training classes on restaurant protocols and menu ingredients
- Monitor dining room to ensure optimal guest experience
- Effectively communicated with kitchen staff regarding allergies, dietary restrictions, and special requests
Waitress
The Grand Hyatt
Vail, Co
12.2018 - 03.2020
- Communicated all food allergies and dietary needs to kitchen staff
- Set up holiday events and used social media to market weekly sporting events
- Trained new servers on restaurant protocol
- Met with brewery representatives and helped establish monthly rotating beer lists
Server’s Assistant
Lancelot Restaurant
Vail, Co
11.2017 - 04.2018
- Trained all new wait staff on restaurant protocols, Guest expectations, Food and liquor handling, and menu items
- Managed opening and closing duties including replenishing items, cleaning storage areas, and making sure the servers had everything the needed to make it through their shift
- Set up and led on all main catering parties
- Strong ability to upsell wine bottles, top shelf liquor and appetizers
- Helped properly execute the launch of a new menu
Waitress
Nicola’s Ristorante Italiano
Plano, Tx
08.2016 - 11.2017
Waitress
Romano’s Macaroni Grill
Lewisville, Tx
02.2014 - 08.2016
Waitress
The Maverick
Carrolton, Tx
06.2015 - 07.2016
Education
North Central Texas College
Gainesville, TXSkills
- Ability to provide professional service at an upscale restaurant
- Can effectively memorize menus as well as daily specials, liquor, and wine lists
- Upselling daily specials and liquors
- Working holidays and weekends
Timeline
Waitress
Deca Bol
11.2021 - 09.2024
Waitress
The Grand Hyatt
12.2018 - 03.2020
Waitress
Harvest at the Sonnenalp Club
05.2018 - 10.2023
Server’s Assistant
Lancelot Restaurant
11.2017 - 04.2018
Waitress
Nicola’s Ristorante Italiano
08.2016 - 11.2017
Waitress
The Maverick
06.2015 - 07.2016
Waitress
Romano’s Macaroni Grill
02.2014 - 08.2016
North Central Texas College