Stephanie Stevens
Lincoln,ME
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining service processes at High Tech Automotive. Expert in service scheduling and repair order management, coupled with exceptional customer service expertise. Demonstrated ability to manage high-volume environments, significantly improving time management and productivity. Skilled in developing loyal clienteles and innovative service solutions.
Overview
11
11
years of professional experience
Work History
Automotive Service Writer/ Secretary
High Tech Automotive
11.2022 - Current
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Answered service department phone and responded promptly to questions and messages.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Bartender/Server
Rick's Food And Spirits
09.2018 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/Server
Plaistow Pizza Co.
10.2013 - 09.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Certification - Aesthetician
Spa Tech Institute - Ipswich
Ipswich, MAHigh School Diploma -
Triton Regional High School
Byfield, MA06.1998
Skills
- Service Scheduling
- Estimating cost
- Repair order management
- Time Management
- Multitasking
- Technical knowledge
- Strong Organization
- Customer service expertise
Timeline
Automotive Service Writer/ Secretary
High Tech Automotive
11.2022 - Current
Bartender/Server
Rick's Food And Spirits
09.2018 - 09.2022
Bartender/Server
Plaistow Pizza Co.
10.2013 - 09.2018
Certification - Aesthetician
Spa Tech Institute - Ipswich
High School Diploma -
Triton Regional High School
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