Stephanie Stevenson
Williamsburg,IA
Summary
I am a very hard worker and passionate about the things I do. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Manager
Nest Property Management
Coralville , IA
2022.08 - 2024.06
- I manage and rent out properties in Iowa City, Coralville, North Liberty, and Cedar Rapids.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Office Manager
Anaman Concierge Services
Coralville , IA
2022.09 - 2023.12
- Communicate with drivers, receipts, file paperwork, design and marketing.
- Maintained confidential records relating to personnel matters.
- Assisted in developing budgets for departmental expenses.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
General Manager
Wasserbahnerbahn Waterpark
Williamsburg , IA
2020.07 - 2022.03
- I ran and managed all day-to-day operations of the hotel, water park, restaurant, events, bands, and so much more
- I did payroll, billing, ordering.
- Collaborated with sales team on special promotions or packages for guests.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Developed programs to reward outstanding customer service by staff members.
Manager
Bonanza Steakhouse
Mason City , IA
2005.03 - 2009.11
- While here I started out as just waitress, within 3 months I moved up to management
- I oversee 50 employees while managing the daily duties of the restaurant
- Including inventory, scheduling, banking and guest services.
Education
High School Diploma -
Eddyville-Blakesburg Senior High School
Skills
- Marketing
- Administrative & Business Operations
- Hotel management
- Property management
- Sales Management
- Restaurant experience
- Communication skills
- Payroll
- Microsoft Word
- Customer relations skills
- Office Management
- QuickBooks
Certification
- IIRHC Water Restoration and Fire restoration-June 2018
- Hospitality-July 2020
- Human trafficking Awareness-December 2021
Assessment Results
- Administrative assistant/receptionist, Proficient, Using basic scheduling and organizational skills in an office setting
- Customer service, Proficient, Identifying and resolving common customer issues
- Retail customer service, Proficient, Responding to customer situations in a retail setting
- Medical receptionist skills, Proficient, Managing physician schedules and maintaining accurate patient records
- Cleaner fit, Proficient, Measures the traits that are important for successful cleaners.
- Early childhood development, Proficient, Knowledge of the development of children ages 0-3 and of ways to foster that development.
- Customer focus & orientation, Proficient, Responding to customer situations with sensitivity
- Written communication, Proficient, Best practices for writing, including grammar, style, clarity, and brevity.
Driverlicense
True
Timeline
Office Manager
Anaman Concierge Services
2022.09 - 2023.12
Property Manager
Nest Property Management
2022.08 - 2024.06
General Manager
Wasserbahnerbahn Waterpark
2020.07 - 2022.03
Manager
Bonanza Steakhouse
2005.03 - 2009.11
High School Diploma -
Eddyville-Blakesburg Senior High School
- IIRHC Water Restoration and Fire restoration-June 2018
- Hospitality-July 2020
- Human trafficking Awareness-December 2021
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