Stephanie Stokes
Customer Service Representative
Stevens Point,WI
Summary
Hardworking employee enthusiastic about learning about the customer service and retail fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Representative
Lands' End
09.2019 - 07.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
Apparel Supervisor
Shopko
09.2017 - 12.2018
- Supervised Apparel employees.
- Stocked floor and created displays
- Maintained frequent visual presence on sales floor.
- Provided exemplary customer service to guests.
- Supported team with customer service issues, voids and returns.
- Trained new employees
Portage County Treasurer
Portage County
01.2004 - 09.2016
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform senior management and board of directors.
- Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Drafted treasury reports to support management decision-making needs.
- Created tax rolls for all municipalities, and collected taxes.
- Reconciled collected taxes to jurisdictions.
Skills
- Financial Transactions
- Problem Solving
- Continuous Improvement Strategies
- Active listening
- Empathy
Certification
2008 - Certified Public Manager, UW - Madison
2013 - Leadership Program, Portage County, WI
2015 - Public Management Essentials Certificate, UW - Green Bay
Timeline
Sales Representative
Lands' End
09.2019 - 07.2023
Apparel Supervisor
Shopko
09.2017 - 12.2018
Portage County Treasurer
Portage County
01.2004 - 09.2016
Similar Profiles
Victoria FritschVictoria Fritsch
Senior Coordination, Learning and Development at Lands' EndSenior Coordination, Learning and Development at Lands' End
Tracy SalisTracy Salis
Contact Center Team Manager/Sales Trainer at Lands End CorpContact Center Team Manager/Sales Trainer at Lands End Corp
Madison MorenoMadison Moreno
Patient Coordinator at Lands End DentalPatient Coordinator at Lands End Dental
Carla J. RathmannCarla J. Rathmann
Sr Planner, Women's Knit & Woven Tops, Sweaters at Lands' EndSr Planner, Women's Knit & Woven Tops, Sweaters at Lands' End
Dawson EskerDawson Esker
Assistant Sales Manager at MenardsAssistant Sales Manager at Menards