Stephanie Strohm
Memphis,TN
Summary
Motivated professional offering exceptional quality in any work I am assigned. My knowledge adds greats value to any organization in need of great collaboration, interpersonal, and multitasking abilities. I am capable of meeting tight deadlines. I am hardworking, reliable, and able to drawn out the noise to get the job done.
Highly organized, proactive and punctual with a team-oriented mentality.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Material Handler
Nike Warehouse
04.2022 - Current
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Material Handler
McKesson
09.2019 - 03.2022
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Packed items into appropriate containers for shipment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Fulfillment Lead
Amazon
05.2018 - 02.2022
- Expedited order returns processing while minimizing losses through careful inspection, accurate documentation, and efficient processing procedures.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Monitored employee work hours and managed schedules to maintain adequate staffing levels while controlling overtime costs.
Pharmacy Technician
Accredo Pharmacy/CVS Pharmacy
12.2013 - 05.2018
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Customer Service Rep
Terminix
10.2009 - 12.2013
- Used POS system expertise to complete accurate sales transactions.
- Upsold products to customers and made recommendations based on staff and customer experience.
- Leveraged product knowledge to make recommendations for indecisive customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Processed customer sales and account transactions.
Education
Pharmacy Technician Certification - Pharmacy Technician
Concorde Career College
Memphis, TN10.2016
High School Diploma -
Westside High School
Memphis,TN05.2006
Skills
- Call center experience
- Account updating
- Call Management
- Data Collection
- Product Knowledge
- Staff Training
- Microsoft Outlook
- Customer Service
- Paperwork Processing
- Data Entry
- Complaint resolution
- Clerical Support
- Service Upselling
Timeline
Material Handler
Nike Warehouse
04.2022 - Current
Material Handler
McKesson
09.2019 - 03.2022
Fulfillment Lead
Amazon
05.2018 - 02.2022
Pharmacy Technician
Accredo Pharmacy/CVS Pharmacy
12.2013 - 05.2018
Customer Service Rep
Terminix
10.2009 - 12.2013
Pharmacy Technician Certification - Pharmacy Technician
Concorde Career College
High School Diploma -
Westside High School
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