Stephanie Suchala
Ypsilanti,MI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments with longevity and commitment to companies who see value in my work.
Overview
15
15
years of professional experience
Work History
Manager
Treasure Lady Creations LLC
Ann Arbor, MI
01.2016 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed and oversaw all landscaping projects from concept to completion.
- Conducted on-site inspections of existing landscape conditions, identified areas for improvement and developed plans for implementation.
- Assigned tasks to team members and monitored their progress.
- Developed budgets, estimated costs and tracked expenses related to each project.
- Maintained records of all landscaping activities including design, installation, maintenance and repairs.
- Inspected completed work to ensure quality standards are met according to customer specifications.
- Monitored weather conditions regularly and took appropriate measures when necessary to protect plants from damage due to extreme temperatures or inclement weather conditions.
- Negotiated contracts with suppliers for purchasing materials at competitive prices.
- Ensured compliance with local regulations pertaining to landscaping projects.
- Performed regular maintenance activities such as trimming trees, shrubs, hedges; applying fertilizers; weeding flower beds; mowing lawns;.
- Hired qualified personnel when additional manpower was required for a particular project.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Trimmed or edged around flower beds, walks, or walls.
- Raked, mulched and composted leaves.
- Advised customers on plant, flower or shrubbery care.
Driver Supervisor
Lyft
Detroit, Michigan
07.2014 - Current
- Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
- Monitored driver performance and provided guidance on safety measures.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
- Provided feedback on employee performance and identified areas of improvement.
- Maintained professional relationships with customers by providing prompt delivery services.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Intervened in situations involving unsafe or improper driving practices or procedures.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Coordinated the scheduling of vehicles to meet customer demands while optimizing fleet utilization rates.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
- Analyzed data from GPS tracking devices to monitor driver performance.
- Participated in safety meetings to discuss best practices for accident prevention.
Store Manager
Macs Convenience
Ann Arbor, Michigan
06.2009 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profit
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Associate of Science - Welding
Washtenaw Community College
Ann Arbor, MI05-2025
Associate of Applied Science - Paralegal Studies
Eastern Michigan University
Ypsilanti, MI05-2025
Associate of Science -
McIntosh
Dover, NH05-2007
Skills
- Marketing
- Revenue management
- Complex Problem-solving
- Risk management
- Performance management
- Staff training and development
- Customer relationship management (CRM)
- Vendor management
Timeline
Manager
Treasure Lady Creations LLC
01.2016 - Current
Driver Supervisor
Lyft
07.2014 - Current
Store Manager
Macs Convenience
06.2009 - Current
Associate of Science - Welding
Washtenaw Community College
Associate of Applied Science - Paralegal Studies
Eastern Michigan University
Associate of Science -
McIntosh