Stephanie Tanner
Richwood,OH
Summary
Adept Certified Pharmacy Technician with a proven track record at Meijer Pharmacy, showcasing exceptional problem-solving skills and a commitment to customer service excellence. Expert in medication dispensing and insurance billing, I increased customer satisfaction significantly. Known for meticulous attention to detail and fostering strong relationships, I excel in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Meijer Pharmacy
03.2017 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments from customers
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Administrative Assistant
AA Tax Pro
01.2009 - 03.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Jonathan Alder
Plain City, OH06.2004
High School Diploma -
Tolles Career & Technical Center
Plain City, OH06.2004
Skills
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- Prescription interpretation
- Pharmacist support
- Patient confidentiality
- Medication preparation
- Refill requests
- Answering customer questions and resolving issues
- Certified pharmacy technician (cpht)
- Relationship building
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification
Timeline
Certified Pharmacy Technician
Meijer Pharmacy
03.2017 - Current
Administrative Assistant
AA Tax Pro
01.2009 - 03.2017
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification
High School Diploma -
Jonathan Alder
High School Diploma -
Tolles Career & Technical Center
Similar Profiles
Emanii JeffersonEmanii Jefferson
Pharmacy Technician at Meijer PharmacyPharmacy Technician at Meijer Pharmacy
Nicholas KleptzNicholas Kleptz
Pharmacy Intern at Meijer PharmacyPharmacy Intern at Meijer Pharmacy
Jennifer BarronJennifer Barron
Pharmacy Technician at Meijer pharmacyPharmacy Technician at Meijer pharmacy