Stephanie Teel
Henderson,NV
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Victoria's Secret & PINK
02.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
Lingerie Manager
Victoria's Secret & PINK
02.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Associate
TOWNSQUARE
01.2013 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Iqor- Financial Service Representative
02.2012 - 08.2012
- Provide customer service over the phone to assist with cellular phone bill
- Process payments over the phone and set up arrangements to pay off charges
- Assist customers with their charges and direct them to a solution
Sales Associate
Victoria’s, ARIZONA MILLS
05.2011 - 08.2012
- Provide customer service with knowledge of merchandise
- Keep the store neat and organized for a better shopping experience
- Speedy check out at cash register while creating bond with customers
- Helped customers locate products and checked store system for merchandise at other sites.
Courtesy Clerk
Safeway
05.2009 - 08.2010
- Bag groceries and assist customers to their car to help load
- Provide safety to customers by cleaning any spills and collecting baskets
- Direct shoppers to the items they need and creating a friendly atmosphere with them
Education
Studies
Arizona State University
high school diploma - undefined
Silver Creek High School
Skills
- Sales Program Coordination- Prep the team with daily sales goals and eLearning results to acheive results
- Customer Issue De-Escalation
- Team Recruiting and Onboarding
- Motivational Leadership
Timeline
Customer Experience Manager
Victoria's Secret & PINK
02.2023 - Current
Lingerie Manager
Victoria's Secret & PINK
02.2021 - Current
Sales Associate
TOWNSQUARE
01.2013 - Current
Iqor- Financial Service Representative
02.2012 - 08.2012
Sales Associate
Victoria’s, ARIZONA MILLS
05.2011 - 08.2012
Courtesy Clerk
Safeway
05.2009 - 08.2010
Studies
Arizona State University
high school diploma - undefined
Silver Creek High School
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