Stephanie Torres
Riverside,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Primerica
Rancho Cucamonga, CA
08.2019 - 05.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Cashier
Walmart
Riverside, CA
03.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Sales Associate
Marshalls
Riverside, CA
08.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
GED -
Riverside Adult School
Riverside, CA05.2022
Skills
- Critical Thinking
- HIPAA Compliance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Time Management
- Multi-tasking strength
- Adaptable and Flexible
- CPR/BLS Certified
- Laboratory Specimen Collection
- Bilingual (Spanish & English)
- Vitals
- EKGs
Certification
CPR/BLS Certified
Timeline
Insurance Agent
Primerica
08.2019 - 05.2021
Cashier
Walmart
03.2017 - 10.2017
Sales Associate
Marshalls
08.2015 - 05.2016
GED -
Riverside Adult School