Open To Work
Stephanie Tovar
Customer Service Represenative
Dallas,TX
Work Preference
Summary
Customer service specialist with extensive experience in handling intricate client situations while maintaining high productivity levels. Demonstrates strong problem-solving abilities and a commitment to client education. Bilingual communicator dedicated to enhancing customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
PRIORITY ACCOUNT SPECIALIST
CREDIT ASSOCIATES
PLANO
08.2020 - 06.2026
- Achieved 95% productivity while managing complex, high-touch cases with active lawsuits and legal summons.
- Educated clients on court summons, legal timelines, and settlement options, providing clear action plans to mitigate financial and legal risks.
- Managed sensitive financial situations with professionalism, discretion, and empathy, ensuring client trust and support.
Client Success Team Lead
NATIONWIDE DEBT REDUCTION SERVICES
PLANO
09.2017 - 11.2019
- Provided first call resolutions for clients and collaborated with other departments to ensure effective resolutions.
- Built client relationships through managing inquiries, requests, monthly follow-ups, and educating clients on debt relief solutions.
- Handled 30-40 inbound calls and made 60-75 outbound calls daily.
Assistant Store Manager
DOMINO'S PIZZA
Dallas
09.2014 - 08.2017
- Guided new hires through questions and challenging customer interactions, adapting to changing company policies and procedures
- Supported management with administrative tasks including training coordination and accurate cash drawer reconciliation
- Maintained store cleanliness and communicated product order needs based on customer requests and inventory observations
Education
High School degree -
Woodrow Wilson High School
Dallas, TX05-2017
Skills
- Bilingual : English and Spanish
- Customer relationship management
- Service retention strategies
- Attention to detail
- CRM software
- Conflict resolution
Timeline
PRIORITY ACCOUNT SPECIALIST
CREDIT ASSOCIATES
08.2020 - 06.2026
Client Success Team Lead
NATIONWIDE DEBT REDUCTION SERVICES
09.2017 - 11.2019
Assistant Store Manager
DOMINO'S PIZZA
09.2014 - 08.2017
High School degree -
Woodrow Wilson High School