Stephanie Tran
Fairfax,VA
Summary
Determined, self-driven individual who is passionate about personal development and career advancement opportunities that challenge and expand technical abilities. Proven track record of developing and maintaining excellent working relationships with clients. Effective leader who is able to adapt quickly, think creatively, and offer solutions. In addition to integrity, clarity, and empathy, I exhibit excellent emotional intelligence.
Overview
7
7
years of professional experience
Work History
Bartender
Cafe Tu Ah
2022.08 - Current
- Developed loyal clientele by consistently delivering outstanding service and crafting high-quality cocktails.
- Contributed positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in techniques and customer service best practices.
Patient Relations Specialist
Chesapeake Eye Care & Laser Center LLC
2021.02 - 2022.08
- Check-in and out of patients in accordance with procedures.
- Verify demographic and insurance information of patients is accurately gathered and uploaded to clinic system, as well as any other pertinent patient information.
- Take incoming calls, route them, and schedule appointments.
- Maintain regular collections of facility funds, documents uncollected funds, and send daily report
- Collaborated with healthcare providers to ensure optimal patient care and communication.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Server / Coordinator
Dang Seafood
2016.12 - 2021.02
- Worked closely with team members, back-of-the-house, and management.
- Seated customers in timely manner by managing reservations and wait-lists skillfully.
- Maintained positive energy in fast-paced environment
- Upheld high expectations of facility cleanliness, organization, and overall presentation.
- Operated POS terminals to queue orders, manage reports and calculate finances.
- Served food and beverages promptly with focused attention to customer needs.
Lifestyle Associate
Saul Urban
2017.04 - 2020.01
- Managed property by running daily affairs and ensuring all departments are working in harmony.
- Trained and managed new employees to adhere to company standards.
- Qualified prospective clients, run background checks, and processed lease applications.
- Increased resident satisfaction by resolving complex issues and providing exceptional service at all times.
- Conducted property tours and worked closely with sales team for lease inquiries.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
High School Diploma -
Justice High School
Falls Church, VA06.2013
Skills
- Windows
- Mac OS X
- Office 365
- Adobe Acrobat
- CRM (Clearwave, EMA, Nextgen, MDI, Yardi, Voyager)
- POS
Timeline
Bartender
Cafe Tu Ah
2022.08 - Current
Patient Relations Specialist
Chesapeake Eye Care & Laser Center LLC
2021.02 - 2022.08
Lifestyle Associate
Saul Urban
2017.04 - 2020.01
Server / Coordinator
Dang Seafood
2016.12 - 2021.02
High School Diploma -
Justice High School
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