Madison Jones
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Server
Cafe Tu Tu Tango
05.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Urban Air Adventure Park
02.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Party Host
Ninja Citi
01.2020 - 02.2021
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Cashier
T.J. Maxx
11.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Business Entertainment
Full Sail University
Winter Park, FL 01.2022 - 12.2023
High School Diploma -
Jonathan Alder High School
Plain City, OH05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Team Leadership
- Time Management
Timeline
Server
Cafe Tu Tu Tango
05.2022 - 08.2024
Bachelor of Science - Business Entertainment
Full Sail University
01.2022 - 12.2023
Manager
Urban Air Adventure Park
02.2021 - 01.2022
Party Host
Ninja Citi
01.2020 - 02.2021
Cashier
T.J. Maxx
11.2019 - 01.2020
High School Diploma -
Jonathan Alder High School
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