Stephanie Traylor
Red Oak,TX
Summary
Dedicated supervisory Customer Service Representative who provided skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I was responsible for navigating 50-100 employees who were responsible for educating and managing customers in tax law and making payment arrangement arrangements. When required I was responsible for transferring to other tax areas such as bankruptcy ,TAS or field operations for assistance.
Overview
36
36
years of professional experience
Work History
Supervisory Customer Service Rep
Retired From Working
Dallas, TX
01.1987 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers withretururns, installment agreements and tax law support
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
IRS
Dallas, TX
01.1987 - 03.1994
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Foods in Business
University of Illinois At Urbana-Champaign
Champaign, IL05-1985
Skills
- Complaint resolution
- Report Generation
- Product Knowledge
- Outbound Calling
- Call Management
- Information Security
- Paperwork Processing
- Call Center Operations
- Complaint Handling
- Microsoft Office Suite
- Customer Education
- Filing
- Research
- Microsoft Outlook
- Positive and Professional
Timeline
Supervisory Customer Service Rep
Retired From Working
01.1987 - 09.2022
Customer Service Representative
IRS
01.1987 - 03.1994
Bachelor of Science - Foods in Business
University of Illinois At Urbana-Champaign