Stephanie Trevino
Mansfield Pediatrics
Fort Worth,TX
11
years of professional experience
Industrious Forklift Operator trained in all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery. Strong and robust individual comfortable lifting up to 50 pounds. Knowledgeable about proper handling of heavy machinery, pallet jacks and forklifts. Skilled at efficiently moving materials across areas to help teams meet demanding objectives. Dedicated to learning new tasks and trades.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Experience in creating and rescheduling appointments. Managing drivers BOL paperwork and matching company paperwork for unloaders. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Front Desk Receptionist
11 Months- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Simplified shipping and receiving processes for improved workflow.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Front Desk Receptionist
1 Year 6 Months- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Forklift Operator
1 Year 8 Months- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Communicated with floor managers to determine merchandise placement.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
Warehouse Clerk
7 Years 8 Months- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Simplified shipping and receiving processes for improved workflow.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
High School Diploma
Skills
Shipping and Receiving
Time Management
Order Picking and Processing
Cash handling
Loading and Unloading
Telephone etiquette
RF Scanner
Appointment scheduling
OSHA Workplace Safety
Efficient Data Entry
BOL Knowledge
Scheduling
Timeline
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