Summary
Overview
Work History
Education
Skills
Certification
Media
Committees
Professional Organizations
Awards
Volunteer Experience
Presentations
Professional Development
Timeline
Generic

STEPHANIE TURNER

Kansas City,MO

Summary

Registered Nurse with extensive critical care, hospice expertise, and leadership roles. Successfully managed a growing team, enhancing patient satisfaction and achieving the highest Gallup scores in the company. Recognized for exceptional communication skills and leadership training focused on healing and effective listening.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Patient Care Manager

Kansas City Hospice & Palliative Care
Kansas City, Missouri
01.2015 - Current
  • Manages a team of 21 employees/staff
  • Increased patient census from 65-74 to 88-93, expanding access to care
  • Enhanced patient satisfaction metrics through targeted initiatives
  • Grew team from 13-21 team members in three years
  • Increased Gallup Scores
  • Team with Highest Gallup Scores in the Company for 2 years
  • Implemented Welcome Week, reducing quality monitors by 50%
  • Served as clinical liaison, facilitating communication between healthcare providers and patients.
  • Functioned as afterhours triage nurse, assessing patient needs during off-hours.

Critical Care Staff Nurse

University of Kansas Health System
Kansas City, Kansas
01.2004 - 04.2013
  • Medical/Transplant ICU-Trained Staff for New Unit
  • Surgical/Trauma ICU
  • Mentor/Preceptor

Critical Care Staff Nurse

Favorite Nursing Agency
Lake Lotawana, Missouri
01.2000 - 01.2004
  • Multiple Disciplines, Multiple Locations

Travel Critical Care Staff Nurse

American Mobile/Travel Nursing
San Diego, California
01.1997 - 01.2000
  • Specialty Contracts (Miami, New York)

Critical Care Staff Nurse

University Medical Center
Las Vegas, Nevada
01.1995 - 01.1997
  • Medical ICU
  • Step-Down Unit Staff Nurse

Step-Down Unit Staff Nurse

Palm Beach Gardens Hospital
Palm Beach Gardens, Florida
01.1994 - 01.1995
  • Preceptor Program

Education

RN-BSN Program -

University of Missouri-Kansas City
Kansas City, Missouri
12-2021

Associate of Science - Nursing

Palm Beach College
Lake Worth, FL
01-1994

Master of Science -

Arkansas State University
Jonesboro, AR
06-2026

Skills

  • Patient management
  • Team leadership
  • Clinical assessment
  • Care coordination
  • Quality improvement
  • Patient education
  • Staff training
  • Effective communication
  • Emotional intelligence

Certification

  • Certified Hospice and Palliative Care Nurse
  • End of Life Nursing Education Consortium-Train the Trainer
  • Opus Peace/Soul Injury Leadership Institute Senior Internship
  • Opus Peace/Soul Injury Leadership Institute Training
  • End of Life Nursing Education Consortium Training

Media

Soul Injury: Forgiveness, Hospice Foundation of America

Committees

  • Engagement Facilitator, Kansas City Hospice & Palliative Care, After Hours Team
  • We Honor Vets Committee, Kansas City Hospice & Palliative Care
  • Reducing Live Discharge
  • Wise and Well

Professional Organizations

  • Hospice and Palliative Nurse Association, 01/01/20, Present
  • American Nurses Association, not presently a member, varied years
  • Nevada Nurses Association, Previous Member
  • Florida Nurses Association, Previous Member
  • Florida Student Nurses Association, Previous Member

Awards

  • Kansas City Hospice & Palliative Care Pamela Puppe Patient Care Scholarship Winner, 05/01/21
  • Nomination: The Lore and Mel Mallin Award for Employee Excellence 2021
  • Pulmonary Awards-Outstanding Medical Intensive Care Nurse-University of Kansas Health System, 04/01/19
  • Nevada Legislation Leadership Award-Nevada Nurses Association, 01/01/97
  • Above and Beyond Award-Palm Beach College, 01/01/94

Volunteer Experience

  • Micah Ministry-Kansas City, MO-Presently Volunteering
  • Care Beyond the Blvd-Kansas City, Presently Volunteering
  • Convoy of Hope, Food Distribution, Kansas City, Missouri
  • Summit Christian Academy, Parent Volunteer, Lee’s Summit, Missouri
  • Lakeland Community Church, Community/Church Volunteer, Small Group Leader, Lee’s Summit, Missouri
  • Highland Park Elementary School, Parent Teacher Association Volunteer-Various Committee Member and Chair, Lee’s Summit, Missouri
  • City Union Mission, Meal Server, Kansas City, Missouri

Presentations

  • Soul Injury and Abiding, Midwest Hospice and Palliative Care Association, 2015-2020
  • Forgiveness, Opus Peace Leadership Institute, 2018-2020
  • Attempted Suicide, Helplessness and Healing, Macy Catheter Webinar, 10/01/19
  • Soul Injury, Grief Support Network, 09/01/19
  • Hope for the Holidays: Soul Injury Helplessness and Healing, Keynote Speaker, Suicide Awareness Survivor Support Annual Event, 11/01/18
  • Finding Your Hero Within, Midwest Hospice and Palliative Care Provisional Group, 08/01/17
  • Soul Injury and Soul Injury Restoration, Play and the Me Brain, Unmourned Loss and Unforgiven Guilt and Shame, Kansas City Hospice and Palliative Care, 2017-2020
  • Finding Your Hero Within Book Community, Kansas City Metropolitan, 2016-2020
  • Soul Injury, Find Your Hero Within, Lakeland Community Church, Ladies Ministry, Lees Summit, Missouri, 2016-2019

Professional Development

  • Hospice & Palliative Care Fundamentals-Yearly Summer Conferences
  • Elevating Nursing Practice-National Nurses Month Workshop, 2025
  • Building Hope for those we Serve and Ourselves-Kansas City Hospice & Palliative Care, 2024
  • End of Life Nursing Education Consortium, Review Core Modules with Hospice Staff/COVID Crash Course, 05/01/20, 06/01/20, 9 CE, Kansas City Hospice and Palliative Care, Kansas City, Missouri
  • Wound Care, Maria Ferrell, 1.5 CE, Kansas City Hospice and Palliative Care, Kansas City, Missouri
  • Legal Issues and Practical Matters, Karen Webber, 1.5 CE, Kansas City Hospice and Palliative Care, Kansas City, Missouri
  • Advanced Hospice & Palliative Care Clinical Seminar, 6 CE, Missouri Hospice and Palliative Care Association, Jefferson City, Missouri
  • Bring the CEO of Your Life, Racheal Kondanaz, 1.5 CE, Kansas City Hospice and Palliative Care, Kansas City, Missouri
  • Mental Illness: How to Manage and Intervene with Troubled Patients and Their Families, Sally King, 2.0 CE, Kansas City Hospice and Palliative Care, Kansas City, Missouri

Timeline

Patient Care Manager

Kansas City Hospice & Palliative Care
01.2015 - Current

Critical Care Staff Nurse

University of Kansas Health System
01.2004 - 04.2013

Critical Care Staff Nurse

Favorite Nursing Agency
01.2000 - 01.2004

Travel Critical Care Staff Nurse

American Mobile/Travel Nursing
01.1997 - 01.2000

Critical Care Staff Nurse

University Medical Center
01.1995 - 01.1997

Step-Down Unit Staff Nurse

Palm Beach Gardens Hospital
01.1994 - 01.1995

RN-BSN Program -

University of Missouri-Kansas City

Associate of Science - Nursing

Palm Beach College

Master of Science -

Arkansas State University
STEPHANIE TURNER