STEPHANIE TYLER
Alton,IL
Summary
Experienced Office Manager and administration professional with 35 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager's Assistant
WELLSTON SCRAP AND METAL
Saint Louis, MO
02.2011 - 03.2023
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided general support to teams as needed for projects.
- Handled sensitive information discreetly while maintaining confidentiality.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained accurate filing systems for essential documents.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized staff meetings and recorded meeting minutes.
- Tracked department expenses and assisted in budget planning.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
Cashier
Circle K Corp
Saint Louis, MO
03.2022 - 02.2023
- Maintained clean and organized work area for efficient operations.
- Assisted customers with item location and price inquiries.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Bagged purchases appropriately to protect merchandise from damage.
- Processed various forms of payment including credit cards and cash.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Collaborated with team members to address customer concerns or requests.
- Trained new cashiers on register procedures, policies, and best practices.
- Offered customers carry-out service at completion of transaction.
Customer Service Representative
Pisa Group
Festus, MO
2014.02 - 2019.03
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Some College (No Degree) - Business Administration And Management
Southwestern Illinois College
Belleville, ILSkills
- Budgeting and finance
- Office Administration
- Travel Arrangements
- Presentation Preparation
Certification
- LICENSE NOTARY
- CERTIFICATION IN CPR/AED/FIRST AIDE
Timeline
Cashier
Circle K Corp
03.2022 - 02.2023
Customer Service Representative
Pisa Group
2014.02 - 2019.03
Office Manager's Assistant
WELLSTON SCRAP AND METAL
02.2011 - 03.2023
Some College (No Degree) - Business Administration And Management
Southwestern Illinois College