Stephanie Ubelhor
Ogden,UT
Overview
7
7
years of professional experience
Work History
Membership Experience Manager (Marketing)
The Front Climbing Club
02.2023 - Current
- Managed 10,000+ unique member accounts, executed monthly billing and maintained account records.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Strategic planning and organizational skills demonstrated by developing department SOP’s, daily workflow, projects, and yearly planning.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Defined, mapped and optimized a customer journey from initial discovery to post-purchase engagement, recognizing importance of every touch point
- Developed and launched a pilot member rewards program.
General Manager/Assistant Manager
The Front Climbing Club
05.2020 - 02.2023
- Led gym operations, ensuring exceptional customer service and high member retention.
- Supervised and mentored front desk staff, overseeing performance, conducting reviews and creating weekly schedule.
- Formulated policies and procedures to streamline operations.
- Planned workforce needs, led recruitment, designed onboarding programs off identified training needs, and conducted new hire onboarding and training.
- Maximized efficiency in front desk operations, model best practices, and contributed to long-term strategic planning for gym growth.
Front Desk/ Front Desk Lead
The Front Climbing Club
05.2019 - 05.2020
Youth and Adult Climbing Instructor
The Front Climbing Club
05.2017 - 05.2019
Research Assistant
Weber State University
08.2018 - 04.2019
- Administered Leiter International Performance Scale testing on children 3-7 to asses cognitive abilities through visual reasoning, spatial tasks, patter recognition and problem.
- Utilized test results to identify cognitive strengths and weaknesses, aiding in tailored interventions and educational strategies.
Pre-k Classroom Assistant
Weber State University
08.2018 - 08.2019
- Assisted head teacher in classroom management and led instruction.
- Designed and implemented engaging lessons plans tailored to individual and group learning needs for children 3-5.
- Fostered a nurturing classroom environment conductive to social, emotional, and cognitive development.
Education
Bachelor of Science - Early Childhood Development and Family Studies
Weber State University
Ogden, UT04.2019
Skills
Staff Development
Team Building/ Leadership
Customer Service
Relationship Building
Process Improvement
Adaptable
Contagious Positive Attitude
Coachable
Organized
Timeline
Membership Experience Manager (Marketing)
The Front Climbing Club
02.2023 - Current
General Manager/Assistant Manager
The Front Climbing Club
05.2020 - 02.2023
Front Desk/ Front Desk Lead
The Front Climbing Club
05.2019 - 05.2020
Research Assistant
Weber State University
08.2018 - 04.2019
Pre-k Classroom Assistant
Weber State University
08.2018 - 08.2019
Youth and Adult Climbing Instructor
The Front Climbing Club
05.2017 - 05.2019
Bachelor of Science - Early Childhood Development and Family Studies
Weber State University
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