Stephanie Urbina
New Caney,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
HEB Grocery Store Kingwood
Kingwood, TX
10.2009 - 12.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners. I also worked and performed every department at the store to achieve my goals of improving my knowledge of the different departments and duties they require to be successful. Always looking to educate myself with different roles if needed and step in were available at anytime.
Assistant Manager/Maintenance Worker
Pecan Shadows Tree Apartments
Houston, TX
10.1999 - 06.2009
- Handled multiple projects and daily activities to meet deadlines and developed plans to accomplish departmental and maintenance goals.
Skills
- [Type] support
- Complaint resolution
- Report preparation
- Sales expertise
- Warehousing Practices and Procedures
- Telephone etiquette
- Excellent written and oral communication
- Good communication skills
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist - HEB Grocery Store Kingwood
10.2009 - 12.2021
Assistant Manager/Maintenance Worker - Pecan Shadows Tree Apartments
10.1999 - 06.2009
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