Stephanie Velasquez
The Bronx,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Institute for Family Health
The Bronx, NY
09.2019 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Maintained a clean work environment by adhering to infection control protocols.
Patient Service Representative
Institute for Family Health
The Bronx, NY
10.2017 - 09.2019
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education
Associate Degree in Nursing - Nursing
Montefiore School of Nursing
Mount Vernon, NY12-2024
Associate of Arts - Liberal Arts And Sciences
Bronx Community College
Bronx, NY08-2022
Skills
- Medical software applications
- Records Management
- Physician assistance
- Patient Care
- Patient Flow
- Multitasking and Organization
- EMR Software
Languages
Spanish
Limited
References
References available upon request.
Timeline
Medical Office Assistant
Institute for Family Health
09.2019 - Current
Patient Service Representative
Institute for Family Health
10.2017 - 09.2019
Associate Degree in Nursing - Nursing
Montefiore School of Nursing
Associate of Arts - Liberal Arts And Sciences
Bronx Community College
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