Stephanie Velasquez
The Bronx,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Institute for Family Health
The Bronx, NY
09.2019 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Maintained a clean work environment by adhering to infection control protocols.
Patient Service Representative
Institute for Family Health
The Bronx, NY
10.2017 - 09.2019
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education
Associate Degree in Nursing - Nursing
Montefiore School of Nursing
Mount Vernon, NY12-2024
Associate of Arts - Liberal Arts And Sciences
Bronx Community College
Bronx, NY08-2022
Skills
- Medical software applications
- Records Management
- Physician assistance
- Patient Care
- Patient Flow
- Multitasking and Organization
- EMR Software
Languages
Spanish
Limited
References
References available upon request.
Timeline
Medical Office Assistant
Institute for Family Health
09.2019 - Current
Patient Service Representative
Institute for Family Health
10.2017 - 09.2019
Associate Degree in Nursing - Nursing
Montefiore School of Nursing
Associate of Arts - Liberal Arts And Sciences
Bronx Community College
Similar Profiles
Elaine OrtizElaine Ortiz
Medical Office Assistant at Institute for Family HealthMedical Office Assistant at Institute for Family Health
Marya StanzioneMarya Stanzione
Registered Nurse, Ambulatory Care at Institute for Family HealthRegistered Nurse, Ambulatory Care at Institute for Family Health
Jasmine HarrisonJasmine Harrison
Institute for Family Health Call Center at Institute for Family HealthInstitute for Family Health Call Center at Institute for Family Health