Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Stephanie Velasquez

Lake Elsinore,CA

Summary

Dynamic server manager with a strong work ethic and exceptional customer service skills, honed at Marie Callender's. Proven ability to train teams, enhance guest engagement, and resolve complaints effectively, ensuring loyalty. Expert in cash handling and maintaining a clean environment, consistently achieving service excellence in fast-paced settings.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

IHOP
03.2022 - Current

Opened the restaurant. Ensuring everything is clean and ready for the shift.


Handle money and credit cards appropriately.


Keeping a clean work environment. From pre bussing to running food and helping other co workers.


Working as a team so that all the guests have an enjoyable experience.

Server

Chilis's Bar and Grill
10.2016 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server Manager

Marie Callenders Restaurant
05.2009 - 10.2016
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positive manner to ensure guest loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Education

Gender Studies

Glendora High School
Glendora, CA
06.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Teamwork

Certification

Food handlers card and RBS certificate

Languages

Spanish
Professional Working

Timeline

Server

IHOP
03.2022 - Current

Server

Chilis's Bar and Grill
10.2016 - 02.2022

Server Manager

Marie Callenders Restaurant
05.2009 - 10.2016

Gender Studies

Glendora High School
Stephanie Velasquez