Stephanie Velazquez
Cleveland,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Home Depot
Cleveland
10.2023 - Current
- Assisted customers with product selection and inquiries on various home improvement items.
- Handled customer complaints to ensure a positive shopping experience for all patrons.
- Operated cash register and processed transactions efficiently during peak hours.
- Collaborated with team members to ensure timely completion of daily tasks and projects.
- Provided guidance on store policies and procedures to enhance customer understanding.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
Home Health Aide
Comfort Healthcare
Cleveland
01.2023 - 08.2023
- Assisted patients with daily living activities and personal hygiene tasks.
- Administered medications according to prescribed schedules and protocols.
- Provided emotional support and companionship to enhance patient well-being.
- Maintained accurate patient records and documentation in compliance with regulations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
Education
Diploma - Medical Billing And Coding
Bryant & Stratton College
08.2021 - 08.2022
Skills
- Customer service skills
- Transaction processing
- Complaint resolution
- Order tracking
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Passion to providing a quality experience
- Strong verbal and communication skills
- Proficient PC skills including Microsoft office suite
- Bilingual, fluent in Spanish and English
- Knowledge of medical terminology, medical records systems
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Home Depot
10.2023 - Current
Home Health Aide
Comfort Healthcare
01.2023 - 08.2023
Diploma - Medical Billing And Coding
Bryant & Stratton College
08.2021 - 08.2022