Stephanie Ventura
Bay Shore,NY
Summary
Dynamic receptionist with proven expertise at Central Suffolk Chiropractic, excelling in appointment scheduling and multi-line telephone operation. Recognized for enhancing front desk efficiency and customer satisfaction through effective organization and communication skills. Adept at managing data entry and documentation, ensuring a seamless experience for clients and staff alike.
Overview
13
13
years of professional experience
Work History
Receptionist
Central Suffolk Chiropractic
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Scheduled and coordinated appointments, optimizing calendar efficiency.
Receptionist
Within Normal Limits
01.2025 - Current
- Greeted and assisted visitors, ensuring positive first impressions.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled and coordinated appointments, optimizing calendar efficiency.
- Maintained organized filing systems for easy access to documents.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted in managing office supplies inventory, preventing stock shortages.
- Handled client inquiries with professionalism, enhancing customer satisfaction.
- Supported administrative staff by preparing meeting materials and documentation.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Receptionist
Orthomed Healthcare
04.2018 - 03.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected Type payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Excelso
01.2013 - 03.2017
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted and assisted visitors, ensuring positive first impressions.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Multi-line telephone operation
- Document management
- Calendar management
- Documentation and reporting
- Spreadsheet tracking
- Front desk operations
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Receptionist
Central Suffolk Chiropractic
01.2025 - Current
Receptionist
Within Normal Limits
01.2025 - Current
Receptionist
Orthomed Healthcare
04.2018 - 03.2021
Receptionist
Excelso
01.2013 - 03.2017
High School Diploma -
Brentwood High School