Stephanie Villalobos
Lancaster,OH
Summary
Professional manager with strong work ethic, and positive attitude. Working in a fast paced environment multitasking a variety of duties. With the main focus on providing next level customer service to every client. Hard working and easy learner. Excelled in client relations and appointment scheduling, leveraging bilingual skills to expand the customer base. Demonstrating leadership in managing employees and making sure the business ran as efficiently as possible.
Overview
6
6
years of professional experience
Work History
Salon Manager
Kosmo Nail Bar
Frisco, TX
03.2021 - Current
- Maintained a clean and welcoming salon environment.
- Managed all employees by assigning them to client services and tasks to do throughout the week.
- Welcomed every client and helped them select services.
- In charge of all card, or cash transactions. Along with fixing any transaction or computer issues.
- Managed some of the salons social media.
- Handled all customer complaints.
- In charge of weekly inventory.
- In charge of all customer appointments made through the phone or made online.
- Interacted with every customer to provide them the best customer service and made sure they are satisfied before leaving.
- In charge of making sure every employee is doing a good job and providing the best customer service.
- Handled employee scheduling and coverage needs during business hours.
Family Babysitter
Sittercity
Frisco, TX
08.2020 - 03.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Led indoor and outdoor activities to entertain and occupy children.
- Helped children with online classes and homework during the pandemic.
- Monitored children's play activities to verify safety.
- Provided safe transportation to and from school and extracurricular activities.
Hostess / Server
Fogo De Chão
Plano, TX
03.2018 - 06.2020
- Answered customer questions about hours, seating, and menu information.
- Provided next level customer service to every guest and made sure they are satisfied.
- Demonstrated strong multitasking skills, such as answering phone calls, greeting guests, and making reservations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served customers and made sure all requests were met.
- Responsible of opening duties, closing duties and all side jobs.
- Served big parties and set up tables for large groups or buy out events.
Education
Collin College
Frisco, TXHigh School Diploma -
Hebron High School
Carrollton, TX05.2017
Skills
- Customer Service
- Scheduling
- Client Relations
- Appointment Scheduling
- Salon software proficiency
- Accurate money handling
- Management
- Decision-making skills
- Multitasking
- Inventory Management
- Bilingual Spanish/English
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
Timeline
Salon Manager
Kosmo Nail Bar
03.2021 - Current
Family Babysitter
Sittercity
08.2020 - 03.2021
Hostess / Server
Fogo De Chão
03.2018 - 06.2020
Collin College
High School Diploma -
Hebron High School