Stephanie Viscarra
El Paso,TX
Summary
Proven Senior Customer Service Representative with a track record of enhancing customer satisfaction at Telerexmarketing, adept in conflict resolution and critical thinking. Excelled in problem-solving and maintaining professional telephone demeanor, significantly improving client relations. Skilled in Microsoft Outlook and de-escalation techniques, consistently fostering long-term customer loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
09.2024 - Current
We are responsible for medical reviews and even intensive case management for substance abuse diversion programs. Provide customer care and enrollment services via telephone and reviewing denied appeals, connecting citizens with access to health information.
Senior Customer Service Representative
Telerexmarketing
08.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to consumers.
- Engaged with consumers over the phone to answer questions and address complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Established strong rapport with the consumer, fostering long-term relationships and repeat business.
Education
GED -
Windham
Marlin, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Documentation
- De-Escalation Techniques
Timeline
Customer Service Representative
Maximus Federal Services
09.2024 - Current
Senior Customer Service Representative
Telerexmarketing
08.2021 - Current
GED -
Windham
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