Hi, I’m
Stephanie Walker
Waco,Texas
Summary
Dedicated Professional Support Specialist with extensive experience in delivering exceptional client assistance and resolving complex issues. Proven skills in troubleshooting, conflict resolution, and effective communication. Strong emphasis on team collaboration and adaptability to meet evolving client needs. Recognized for reliability and a customer-centric approach in achieving results.
Overview
10
years of professional experience
1
Certification
Work History
Department of Social and Health Services
Case Planning and Support Specialist
02.2023 - 07.2025
Job overview
- Provided technical support to clients navigating social services programs.
- Assisted in resolving client inquiries and issues with empathy and efficiency.
- Developed resource materials to enhance client understanding of available services.
- Coordinated outreach efforts to promote community awareness of health and social services.
SOAR Behavior Services
Certified Behavior Technician
08.2022 - 12.2022
Job overview
- Enhanced client engagement by implementing tailored treatment plans.
- Documented behavioral data to adjust therapy based on client progress.
- Identified triggers through functional behavior assessments to develop interventions.
UMass Global
One Stop Specialist
02.2022 - 07.2022
Job overview
- Enhanced financial literacy by advising students on aid options and budgeting.
- Aligned clients' educational goals with tailored, personalized financial plans.
- Created academic plans to connect student aspirations with higher education opportunities.
DICK'S Sporting Goods
Sales Associate
11.2020 - 09.2021
Job overview
- Enhanced customer satisfaction through expert product knowledge and tailored service.
- Optimized stock levels to ensure availability of high-demand merchandise.
- Maintained store aesthetics by organizing racks and shelves effectively.
- Increased customer engagement by promoting featured products through visual merchandising.
Meathead Movers
Packer/ Supervisor
02.2018 - 11.2020
Job overview
- Achieved efficient packing operations for residential and commercial moves.
- Trained team members on effective packing techniques and safety protocols.
- Maintained packing supply inventory, preventing delays in operations.
- Streamlined workflow processes to enhance overall packing efficiency.
- Ensured accuracy in packing, reducing damage during transportation.
Rite Aid
Sales Associate
06.2017 - 01.2018
Job overview
- Cultivated customer relationships, driving repeat business and enhancing loyalty.
- Ensured accurate cash transactions by strictly following cash handling policies.
- Processed returns and exchanges efficiently, adhering to store policy guidelines.
Skechers
Sales Associate
01.2016 - 08.2016
Job overview
- Increased sales floor readiness by efficiently pricing and tagging merchandise.
- Maintained professionalism under pressure, effectively resolving customer issues.
- Assisted customers in locating products and checking inventory at other locations.
- Provided detailed product information regarding sizing, accessories, and care instructions.
Lucia Mar School District
Athletic Department Operations
08.2015 - 01.2016
Job overview
- Coordinated daily athletic events, enhancing team practice scheduling efficiency.
- Thrived in fast-paced environments, adapting quickly to emerging challenges.
- Collaborated effectively within teams while also excelling independently on tasks.
- Demonstrated excellent verbal and written communication skills in all interactions.
- Exhibited self-motivation and accountability in all assigned responsibilities.
Education
Cuesta CollegeSan Luis Obispo, CA
Associate in Science (AS) from Psychology
12.2021
Cuesta CollegeSan Luis Obispo, CA
Associate in Arts (AA) from Psychology
12.2021
Cuesta CollegeSan Luis Obispo, CA
Associate in Arts (AA) from Liberal Arts & Sciences
12.2021
Arroyo Grande High SchoolArroyo Grande, CA
Diploma
06.2016
Skills
- Customer service
- Support services
- Customer relationship management
- Training and coaching
- Recordkeeping skills
- Incident management
- Empathy and patience
- Escalation handling
- Data collection
- Relationship building
- Client communication
- Documentation and reporting
Certification
- CBT
- October 2022 to April 2023
- Certified Behavioral Technician
Awards
Worker of the Quarter, July 2019
Timeline
Case Planning and Support Specialist
Department of Social and Health Services
02.2023 - 07.2025
Certified Behavior Technician
SOAR Behavior Services
08.2022 - 12.2022
One Stop Specialist
UMass Global
02.2022 - 07.2022
Sales Associate
DICK'S Sporting Goods
11.2020 - 09.2021
Packer/ Supervisor
Meathead Movers
02.2018 - 11.2020
Sales Associate
Rite Aid
06.2017 - 01.2018
Sales Associate
Skechers
01.2016 - 08.2016
Athletic Department Operations
Lucia Mar School District
08.2015 - 01.2016
Cuesta College
Associate in Arts (AA) from Psychology
Cuesta College
Associate in Arts (AA) from Liberal Arts & Sciences
Arroyo Grande High School
Diploma
Cuesta College
Associate in Science (AS) from Psychology