Stephanie Walraven
Albuquerque
Summary
General Manager with expertise in customer service, team building, and budget optimization. Focused on enhancing guest experiences and implementing operational compliance for sustained business growth. General Manager with Regal Cinemas for four years. Management experience for 13 years.
Overview
15
15
years of professional experience
Work History
Office Manager
Golden Pride Legacy
Albuquerque
11.2025 - Current
- Managed daily office operations and maintained a welcoming environment for staff and clients.
- Coordinated schedules, meetings, and travel arrangements for senior management teams.
- Oversaw inventory management and ensured timely procurement of office supplies.
- Payroll management for four stores.
- Help staff with any administrative or payroll questions.
General Manager
Regal Cinemas
Albuquerque
10.2010 - 11.2025
- Oversaw staff training and development programs.
- Implemented customer service initiatives to enhance guest experience.
- Analyzed financial reports to optimize budget allocations.
- Developed marketing strategies to increase ticket sales.
- Fostered a positive work environment through team-building activities.
- Ensured compliance with safety regulations and operational standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Education
Some College (No Degree) - Management
Central New Mexico Community College
Albuquerque, NMSkills
- Customer service
- Scheduling and time management
- Inventory control
- Team building and hiring
- Budgeting and forecasting
- Conflict resolution
- Financial analysis
- Marketing strategy
- Staff training
Timeline
Office Manager
Golden Pride Legacy
11.2025 - Current
General Manager
Regal Cinemas
10.2010 - 11.2025
Some College (No Degree) - Management
Central New Mexico Community College