Stephanie Washington
Summerville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Property and Casualty Insurance Agent
Progressive Casulty Insurance
Remote
03.2022 - 05.2025
- Achieved repeat business and referrals through personalized services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Collaborated with underwriters to assess risk and finalize policy terms.
Customer Service Representative
T-Mobile
North Charleston, SC
05.2015 - 03.2021
- Served customers by providing product and service information and problem resolution.
- Attracted potential customers by answering product and service questions.
- Maintained knowledge of current sales and promotions, policies, and security practices.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriates solutions.
- Provided primary customer support to internal and external customers in a fast-paced environment.
Customer Service Associate
Lowes
Charleston, SC
10.2013 - 04.2015
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customer and drove business development by delivering product knowledge.
- Operated cash register, collected payments, and provided accurate change.
- Stocked merchandise and ensured the store was clean and well organized.
Front Desk Receptionist
Trinity Salon and Day Spa
Charleston, SC
12.2008 - 02.2015
- Schedule appointments for customers and ensure total customer satisfaction through salon services.
- Deliver merchandise throughout salon and handles all incoming and outbound calls.
- Create marketing advertisements to help promote new supplies and salon services.
- Monitor product inventory and place orders to replenish stock.
- Account for daily funds and safe deposits.
Customer Service Representative
Iqor
North Charleston, SC
10.2007 - 11.2010
- Answered incoming calls and assisted with verifying coverage and filing claims.
- Collaborated with management teams to stay updated on new products, services, and polices.
- Record customer information within customer service database.
- Offer support solutions to customers in accordance with company's customer service policies.
Education
Property And Casualty License -
Department of Insurance
USA12-2024
Medical Billing and Coding Program -
Palmetto School of Career Development
North Charleston, SC02.2022
South Carolina Manufacturing Certificate -
Trident Technical College
North Charleston, SC05.2015
Cosmetology Certificate & License -
Academy of Cosmetology
North Charleston, SC04.2009
High School Diploma -
Vision Christian Academy
North Charleston, SC05.2005
Skills
- ICD-10
- CPT
- HCPCS II
- Abstracting Medical Records
- Medical Terminology
- Microsoft Office
- Typing Speed 40 WPM
- Front Desk Procedures
- Insurance Verification
- Patient Scheduling
- HIPAA Compliance
- Dedicated
- Dependable
- Intuitive Work Ethic
- Accurate
- Efficient
- Innovative Problem Solver
- Customer relationship management
- Claims processing
- Conflict resolution
- Attention to detail
Timeline
Property and Casualty Insurance Agent
Progressive Casulty Insurance
03.2022 - 05.2025
Customer Service Representative
T-Mobile
05.2015 - 03.2021
Customer Service Associate
Lowes
10.2013 - 04.2015
Front Desk Receptionist
Trinity Salon and Day Spa
12.2008 - 02.2015
Customer Service Representative
Iqor
10.2007 - 11.2010
Property And Casualty License -
Department of Insurance
Medical Billing and Coding Program -
Palmetto School of Career Development
South Carolina Manufacturing Certificate -
Trident Technical College
Cosmetology Certificate & License -
Academy of Cosmetology
High School Diploma -
Vision Christian Academy