Open To Work
Titenna Caldwell
Dallas
Summary
Customer-focused professional with extensive experience in remote call center, insurance, and healthcare environments. Seeking a customer service representative role where strong communication, accurate documentation, and problem-solving skills support excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Property & Casualty Insurance Representative
USAA Insurance
San Antonio
03.2024 - 10.2025
- Supported members with Auto, Renters, Homeowners, and Valuable Personal Property (VPP) insurance policies.
- Established new member accounts and created insurance policies, ensuring accuracy and compliance with underwriting standards.
- Managed high-volume inbound and outbound calls, providing exceptional customer service and efficient problem resolution.
- De-escalated member concerns with professionalism and empathy, maintaining member satisfaction and retention.
- Assisted with payments, billing inquiries, and non-renewal submissions in compliance with company policies.
- Transferred calls and coordinated with internal departments to connect members to appropriate resources.
- Handled complaints and submitted member feedback to improve service quality.
- Explained policy coverage and billing options, helping members make informed decisions.
- Met call quality, performance metrics, and schedule adherence standards in a fast-paced remote environment.
Customer Advocate
HCSC Blue Cross Blue Shield
Richardson
01.2023 - 07.2023
- Provided professional assistance through inbound and outbound calls.
- Educated clients on benefits, eligibility, and coverage inquiries.
- Processed preauthorizations and claims accurately.
- Researched member databases and billing information.
General Merchandise
Target
Cedar Hill
03.2022 - 10.2022
- Delivered excellent customer service and sales support.
- Stocked and organized merchandise.
- Documented freezer temperatures and ensured OSHA compliance.
Dispatcher / Remote Customer Service Representative
First Class Freight Solutions
Cedar Hill
08.2021 - 03.2022
- Performed data entry and dispatching for clients.
- Created call center scripts and scheduled driver appointments.
- Managed and resolved high-volume customer conflicts via phone and chat.
- Collected and documented orders accurately using CRM systems.
Medical Assistant Float
Texas Pain Relief Group
Dallas/Fort Worth Complex
11.2020 - 07.2021
- Assisted providers during exams and procedures.
- Triaged patients, recorded vitals, and administered injections.
- Documented patient histories and provided phone-based support.
Education
Graduate Medical Assistant -
PCI Health Training Center
Dallas, TXGraduate High School Diploma -
Penn Foster High School
Dallas, TXSkills
- OSHA Regulations
- CPR Certified
- Vital Signs
- EKG
- Patient Intake
- Venipuncture
- Injections
- Triage
- Patient Education
- First Aid
- Phone Skills
- Computer Skills
- Medical Terminology
- HIPAA
- Scheduling
- Insurance Verification
- EHR
- Record Management
- ICD-9/10/CPT Coding
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridMinimum Desired Compensation
$19/hrTimeline
Property & Casualty Insurance Representative
USAA Insurance
03.2024 - 10.2025
Customer Advocate
HCSC Blue Cross Blue Shield
01.2023 - 07.2023
General Merchandise
Target
03.2022 - 10.2022
Dispatcher / Remote Customer Service Representative
First Class Freight Solutions
08.2021 - 03.2022
Medical Assistant Float
Texas Pain Relief Group
11.2020 - 07.2021
Graduate Medical Assistant -
PCI Health Training Center
Graduate High School Diploma -
Penn Foster High School