Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephanie West

Kansas City,MO

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ProBalance Inc
Blue Springs, MO
02.2020 - Current
  • Contacted customers about potential service upgrades, new services and account changes.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated databases with new and modified customer data.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Handled accounts payable and receivable, including invoicing and payment processing.

Realtor

Redfin (Independent Contractor
Kansas City, MO
03.2017 - Current
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Advised clients on market conditions, prices, mortgages, and legal requirements.
  • Conducted open houses and showings of properties to prospective buyers.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Generated list of properties to meet specific client needs.
  • Accompanied buyers during property inspections.
  • Scheduled home viewings with potential buyers.
  • Identified needs of customers promptly and efficiently.

Education

Associate of Science - Business

Metropolitan Community College
Kansas City, MO
05-1996

Skills

  • Verbal and written communication
  • Account updating
  • Customer relations
  • Professional telephone demeanor
  • Project management
  • Critical thinking
  • Active listening
  • Adaptability and flexibility
  • Multi-task management
  • Creative problem solving
  • Data entry
  • Complaint resolution

Certification

  • Real Estate License

References

References available upon request.

Timeline

Customer Service Representative

ProBalance Inc
02.2020 - Current

Realtor

Redfin (Independent Contractor
03.2017 - Current

Associate of Science - Business

Metropolitan Community College

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