Stephanie White
Charles Town,WV
Summary
Resourceful and detail-oriented cashier with 5 years of experience in customer service, cash handling, and cleaning. Proficient in managing high-volume checkout lanes, maintaining cleanliness and tidiness, and providing excellent customer service. Possesses strong communication and leadership skills.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Horizon Goodwill Industries
Charles Town, West Virginia
03.2025 - Current
- Processed customer transactions accurately and efficiently at Horizon Goodwill Industries.
- Maintained cash register and balanced cash drawer daily to ensure accuracy.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to improve checkout efficiency and customer flow.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Trained new cashiers on register operations and customer service techniques.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
711
Ranson, WV
06.2023 - 06.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Laundry/Housekeeping
The Inn at Charles Town
Charles Town, WV
10.2022 - 05.2023
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Managed inventory of cleaning supplies and restocked as needed to ensure efficient operations
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out times
- Responded promptly to guest requests for additional amenities or services, providing excellent customer service
EVS Attendant
Hollywood Casino
Charles Town, WV
02.2022 - 07.2022
- Maintained cleanliness and sanitation standards in assigned areas, including patient rooms, offices, restrooms, and common areas
- Performed routine cleaning tasks such as dusting, mopping, vacuuming, and emptying trash receptacles
- Followed established protocols for disposing hazardous waste materials to ensure safety and compliance with regulations
- Responded promptly to requests for cleaning services from staff members or patients
- Utilized appropriate cleaning equipment and chemicals according to established procedures
Cashier/Sales Associate
The Dollar Tree
Charles Town, WV
11.2020 - 05.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Responsible for exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Laundry Attendant
The Inn at Charles Town
Charles Town, WV
10.2020 - 05.2021
- Overnight laundry and housekeeping.
Education
High school graduate - General Studies
Loudoun Valley High School
Purcellville, VASkills
- Cleaning
- Custodial experience
- Janitorial experience
- Communication skills
- Computer skills
- Floor care
- Leadership
- Bussing
- Cash handling
- Point of sale (POS) operation
- Data entry
- Employee training
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- Empathy and patience
- Sales techniques mastery
- Customer relations
- Written and verbal communication
- Merchandise restocking
- Staff training
- Staff mentoring
- Cash register systems
- Clear communication
- Dependability and reliability
- Multitasking and organization
- POS system operations
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Horizon Goodwill Industries
03.2025 - Current
Cashier
711
06.2023 - 06.2024
Laundry/Housekeeping
The Inn at Charles Town
10.2022 - 05.2023
EVS Attendant
Hollywood Casino
02.2022 - 07.2022
Cashier/Sales Associate
The Dollar Tree
11.2020 - 05.2021
Laundry Attendant
The Inn at Charles Town
10.2020 - 05.2021
High school graduate - General Studies
Loudoun Valley High School