Stephanie Williams
Fort Worth,TX
Summary
Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Health Services Associate
McKesson
Grapevine, TX
07.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Customer Service Representative
Humana
Irving, TX
05.2020 - 07.2024
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
Lanphier High School
Springfield, IL06.2014
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Prescription Verification
- Medication Dispensing
Additional Information
ScriptMed, CPR+, Microsoft, Windows, Verint
Certification
- Licensed Pharmacist Technician Trainee - #376966
Timeline
Senior Health Services Associate
McKesson
07.2024 - Current
Customer Service Representative
Humana
05.2020 - 07.2024
High School Diploma -
Lanphier High School